Team Leader Order Management and Support

du; Dubai; On-site; AED 167,000 - 234,000; Full time

Job summary

du is seeking a Team Leader for Order Management and Support in Dubai to oversee the end-to-end order processing, from PRs to POs and GSRN. You will coordinate with Procurement, Finance and vendors to ensure timely execution and governance compliance.

The ideal candidate has 5–7 years in telecom/IT, with ERP tools experience (Oracle/Jira/SharePoint) and strong budgeting, analytics, and stakeholder management skills.

Qualifications

• 5–7 years experience in telecom/IT sector.
• Experience with ERP & project management tools (Oracle, Jira, SharePoint).
• Procurement & financial governance experience.
• Advanced MS Office and SharePoint capabilities.

Responsibilities

• Oversee end-to-end order management across PRs, POs, and related approvals.
• Coordinate with Procurement, Finance and vendors for timely order processing.
• Review PACs and BOQs to support accurate GSRN processing.
• Manage Move Order requests and material supply from warehouses.
• Monitor CAPEX and OPEX budgets against monthly and annual targets.
• Ensure compliance with procurement procedures and governance standards.
• Provide end-to-end support and issue resolution for teams and vendors.

Skills

Project Order Management

Budget Planning & Tracking

Stakeholder Management

Reporting & Performance Monitoring

Problem Solving & Analytical Thinking

Attention to Detail

Education

Bachelor of E-Commerce or Equivalent

Tools

Oracle

Jira

SharePoint

Power BI

Job description

Job Title: Team Leader Order Management and Support

Job Location: Dubai, United Arab Emirates

Date Posted: 6 October 2026

Job Reference/ID: 12669

Job Description / Role:

The Team Leader for Order Management and Support will oversee the end-to-end order management process, ensuring alignment with project requirements, budgets, and governance policies. This role involves coordinating across various internal departments and external vendors to facilitate seamless project execution and procurement operations.

Key Responsibilities:

• Manage and validate Purchase Requests (PRs) from project teams and vendors, ensuring compliance with approved project requirements, budgets, and governance policies.
• Facilitate timely creation and processing of Purchase Orders (POs) based on approved BOQs and relevant approval workflows.
• Coordinate with Procurement, Finance, Project Delivery teams, and vendors to ensure smooth and timely order processing.
• Review Project Acceptance Certificates (PACs) and Bills of Quantity (BOQs) to support accurate and timely GSRN processing.
• Manage material Move Order requests and coordinate material supply from company warehouses to support project delivery.
• Monitor and track CAPEX and OPEX budget realization against monthly and annual targets, highlighting variances and risks.
• Ensure adherence to company procurement procedures, financial controls, and governance standards while maintaining accurate project records.
• Provide end-to-end support and issue resolution for teams and vendors on PR, PO, GSRN, and procurement-related matters to ensure uninterrupted project execution.

Experience Required:

• 5-7 years’ Experience in telecom/IT sector
• Experience working with ERP & Project management systems such as Oracle, Jira and SharePoint
• Procurement & Financial Governance Experience
• Advance in Microsoft office application
• Basic to advance level in Microsoft SharePoint
• Basic to advance level in Microsoft power BI

Education Qualifications:

• Bachelor of E-Commerce or Equivalent

Skills Required:

• Project Order Management
• Budget Planning & Tracking
• Strong analytical, reporting, and stakeholder management skills.
• Project Coordination & Handover Management
• Reporting & Performance Monitoring
• Stakeholder Management
• Process Improvement
• Attention to Detail
• Problem Solving & Analytical Thinking

Employment / Job Type: Full Time

Nationality: Any Nationality

About the Company:

du is a UAE telecommunications and digital services company serving consumers and businesses. Career opportunities include network engineering, technology, cybersecurity, digital products, data, sales, customer experience, finance, marketing, human resources, and corporate functions.

Company Industry: Telecommunications

Department / Functional Area: Specialist

Closing Date: Not mentioned (apply as soon as possible)