Order Management and Support Agent

du; Dubai; On-site; AED 89,000 - 123,000; Full time

Job summary

du in Dubai is seeking an Order Management and Support Agent to manage the end-to-end order lifecycle for telecom/IT projects, ensuring governance and clear communication across procurement, finance, and project delivery.

You will validate PRs, coordinate PO creation based on BOQs, and support PACs/BOQs for accurate GSRN processing. The role requires ERP/Jira/SharePoint experience and strong analytical skills to track budget realization and maintain records.

Qualifications

• Bachelor degree in E‑Commerce or equivalent field.
• 2–3 years in telecom/IT, with ERP experience.
• Proficient in Oracle ERP, Jira and SharePoint; strong MS Office skills.

Responsibilities

• Manage and validate PRs from project teams and vendors per governance policies.
• Facilitate creation/processing of POs based on BOQs and approvals.
• Coordinate with Procurement, Finance and Project Delivery teams; ensure timely order flow.
• Review PACs and BOQs to support GSRN processing.
• Move orders from warehouses; monitor CAPEX and OPEX budgets monthly.
• Ensure adherence to procurement procedures and maintain project records.
• Provide end-to-end support and issue resolution for PR/PO/GSRN matters.

Skills

Project Order Management

Budget Planning & Tracking

Analytics & Reporting

Project Coordination

Reporting & Performance Monitoring

Stakeholder Management

Process Improvement

Attention to Detail

Problem Solving

Education

Bachelor of E-Commerce or Equivalent

Tools

Oracle ERP

Jira

SharePoint

Job description

Job Title:

Order Management and Support Agent

Job Location:

Dubai, United Arab Emirates

Date Posted:

6 October 2026

Job Reference/ID:

12671

Job Description / Role:

The Order Management and Support Agent will play a critical role in supporting project delivery within the telecom/IT sector. This position involves managing the end-to-end order lifecycle, ensuring compliance with governance policies, and facilitating effective communication between procurement, finance, and project delivery teams.

Key Responsibilities:

• Manage and validate Purchase Requests (PRs) from project teams and vendors, ensuring compliance with approved project requirements, budgets, and governance policies.
• Facilitate timely creation and processing of Purchase Orders (POs) based on approved BOQs and relevant approval workflows.
• Coordinate with Procurement, Finance, Project Delivery teams, and vendors to ensure smooth and timely order processing.
• Review Project Acceptance Certificates (PACs) and Bills of Quantity (BOQs) to support accurate and timely GSRN processing.
• Manage material Move Order requests and coordinate material supply from company warehouses to support project delivery.
• Monitor and track CAPEX and OPEX budget realization against monthly and annual targets, highlighting variances and risks.
• Ensure adherence to company procurement procedures, financial controls, and governance standards while maintaining accurate project records.
• Provide end-to-end support and issue resolution for teams and vendors on PR, PO, GSRN, and procurement-related matters to ensure uninterrupted project execution.

Experience Required:

• 2-3 years' Experience in telecom/IT sector
• Experience working with ERP & Project management systems such as Oracle, Jira and SharePoint
• Advance in Microsoft office application
• Basic to advance level in Microsoft SharePoint

Education Qualifications:

Bachelor of E-Commerce or Equivalent

Skills Required:

• Project Order Management
• Budget Planning & Tracking
• Strong analytical, reporting, and stakeholder management skills
• Project Coordination & Handover Management
• Reporting & Performance Monitoring
• Stakeholder Management
• Process Improvement
• Attention to Detail
• Problem Solving & Analytical Thinking

Employment / Job Type:

Full Time

About the Company:

du is a UAE telecommunications and digital services company serving consumers and businesses. Career opportunities include network engineering, technology, cybersecurity, digital products, data, sales, customer experience, finance, marketing, human resources, and corporate functions.

Company Industry:

Telecommunications

Department / Functional Area:

Associate

Closing Date:

Not mentioned (apply as soon as possible)