Manager CE & Digitalization - LE, Government & Key Accounts Segment ( UAE National )

FMS.AE; United Arab Emirates; On-site; AED 223,200 - 334,800; Full time

Job summary

A telecommunications company is seeking a Manager for CE & Digitalization in the Government & Key Accounts Segment. The ideal candidate should have at least 7 years of experience in training management, with a strong focus on telecommunications. Responsibilities include tracking customer experiences, collaborating with teams, and delivering on targets while maintaining customer relationships. Candidates should possess excellent communication, planning, and organizational skills, alongside a Bachelor's degree in a related field.

Qualifications

• Minimum 7 years of experience in a Training Management post.
• At least 2 years as Sales Training Manager.
• Excellent understanding of Telecommunications is preferred.

Responsibilities

• Track customer experiences across online and offline channels.
• Collaborate with marketing and sales teams.
• Align customer experience strategies with marketing initiatives.
• Identify customer needs and maintain positive experiences.
• Analyze customer feedback and prepare reports.
• Deliver Enterprise NPS & BHI targets.
• Increase awareness of ‘du’ within the MELE segment.
• Coach and motivate cross‑functional team members.
• Resolve issues among cross‑functional team members.
• Support implementation of risk management and compliance.

Skills

Fluent English

Strong technical knowledge of products

Strong knowledge of sales processes

Excellent communication skills

Strong planning and organizing skills

Strong facilitation and presentation skills

Strong team player

Strong organizational skills

Strong coaching and mentoring skills

Excellent personal effectiveness

Education

Bachelor Degree in telecom engineering, business, marketing

Master’s Degree (preferred)

Job description

Manager CE & Digitalization - LE, Government & Key Accounts Segment ( UAE National )

United Arab Emirates

• Job Identification 12403
• Job Category Commercial
• Posting Date 01/19/2026, 04:48 AM
• Business Unit du

Job Description

Key Accountabilities

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with marketing and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Deliver Enterprise NPS & BHI targets through focusing on building customer relationships and engagement with du.
• Responsible for creating awareness of ‘du’ within the MELE segment by increasing ‘TOMA’ & ‘Consideration’.
• Coach, motivate, develop, guide and drive cross‑functional team members and relevant SPOCs toward target achievement and improvements.
• Positively resolve issues among the cross‑functional team members to focus on meeting overall objectives for the customer.
• The job purpose is to support the implementation of an effective risk management, compliance and internal control framework within the function(s) supported to ensure risks, regulatory requirements and controls are being managed appropriately in a proactive, risk‑based and disciplined manner.

Qualifications

• Minimum Bachelor Degree in telecom engineering, business, marketing or equivalent (Master’s Degree preferred)

Experience

• Minimum 7 years of experience in a Training Management post (out of which at least 2 years as Sales Training Manager).
• Excellent understanding of Telecommunications is preferred.

Skills

• Fluent English both spoken and written.
• Strong technical knowledge of the organization's products, services.
• Strong knowledge of sales processes and techniques.
• Excellent communication and interpersonal skills.
• Ability to communicate at all levels.
• Strong planning and organizing skills.
• Strong facilitator and presenter.
• Strong team player and able to work on own initiative.
• Strong organizational and administration skills and attention to details.
• Strong coaching and mentoring skills.
• Excellent personal effectiveness and flexibility to handle multi tasks proactively.