Order Management & Project Delivery Specialist

du; Dubai; On-site; AED 89,000 - 123,000; Full time

Job summary

du in Dubai is seeking an Order Management and Support Agent to manage the end-to-end order lifecycle for telecom/IT projects, ensuring governance and clear communication across procurement, finance, and project delivery.

You will validate PRs, coordinate PO creation based on BOQs, and support PACs/BOQs for accurate GSRN processing. The role requires ERP/Jira/SharePoint experience and strong analytical skills to track budget realization and maintain records.

Qualifications

• Bachelor degree in E‑Commerce or equivalent field.
• 2–3 years in telecom/IT, with ERP experience.
• Proficient in Oracle ERP, Jira and SharePoint; strong MS Office skills.

Responsibilities

• Manage and validate PRs from project teams and vendors per governance policies.
• Facilitate creation/processing of POs based on BOQs and approvals.
• Coordinate with Procurement, Finance and Project Delivery teams; ensure timely order flow.
• Review PACs and BOQs to support GSRN processing.
• Move orders from warehouses; monitor CAPEX and OPEX budgets monthly.
• Ensure adherence to procurement procedures and maintain project records.
• Provide end-to-end support and issue resolution for PR/PO/GSRN matters.

Skills

Project Order Management

Budget Planning & Tracking

Analytics & Reporting

Project Coordination

Reporting & Performance Monitoring

Stakeholder Management

Process Improvement

Attention to Detail

Problem Solving

Education

Bachelor of E-Commerce or Equivalent

Tools

Oracle ERP

Jira

SharePoint

Job description

du in Dubai is seeking an Order Management and Support Agent to manage the end-to-end order lifecycle for telecom/IT projects, ensuring governance and clear communication across procurement, finance, and project delivery.

You will validate PRs, coordinate PO creation based on BOQs, and support PACs/BOQs for accurate GSRN processing. The role requires ERP/Jira/SharePoint experience and strong analytical skills to track budget realization and maintain records.