Team Leader

Gulf Marketing Group (GMG Group); Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company in Dubai is looking for a Store Manager to oversee day-to-day operations and ensure store objectives are met. Responsibilities include managing operations, providing excellent customer service, and developing team performance. Ideal candidates should possess strong communication skills and previous retail management experience. This role is pivotal in maintaining product standards and ensuring customer satisfaction in a dynamic retail environment.

Qualifications

• Experience in retail management is preferred.
• Strong communication and interpersonal skills.
• Ability to resolve customer complaints professionally.

Responsibilities

• Manage day-to-day operations of the store to achieve objectives.
• Greet customers and demonstrate product features.
• Maintain high standards of store housekeeping and grooming.

Job description

About GMG

GMG is a global well‑being company retailing, distributing and manufacturing a portfolio of leading international and home‑grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well‑being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the Role

The role holder is responsible for managing day‑to‑day store operations of the store by implementing company policies and procedures and driving commercial performance of the store for the purpose of achieving store objectives.

Core Responsibilities

• Manages day‑to‑day operations of the store to ensure store operations objectives are achieved

• Greets customers and describes product features and benefits; demonstrates the use and handling of the product

• Educates clients on brands quality standards and specifications

• Advises customers on product ranges best suited to their needs; answers customers’ queries to help them make a decision on the purchase

• Resolves customer complaints and responds to comments in a timely and professional manner

• Maintains proper loss prevention standards and ensures compliance with cash handling and theft of products

• Implements in‑store promotions for assigned section, by ensuring price changes are carried out effectively as per the brand guidelines

• Implements seasonal and sale layouts in the store to ensure brand specific merchandising standards are consistently delivered across the store

• Ensures all products are price tagged and bar‑coded before display

• Ensures correct rotation of stock on shelves and assists in accurate stock counts as per store requirements

• Ensures all stock administration (stock count, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized

• Ensures awareness and vigilance at all times of security in the store without any negligence

• Ensures the highest standards of housekeeping standards and grooming etiquette are maintained in store at all times

• Assists merchandiser and/or store manager in product placement and arrangement

• Maintains a detailed knowledge of the merchandise/ products stocked in the store

• Ensures effective stock replenishment to the store and assures continuous stock availability, ongoing recovery and maintenance in the store

People Management

• Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process

• Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals

• Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement