Team Lead - Rider Quality

Talabat; Dubai; On-site; AED 133,920 - 212,040; Full time

Job summary

Talabat is seeking a Team Lead – Rider Quality based in Dubai. This role is pivotal in raising standards across safety, hygiene, and customer experience in our rider operations.

You will lead audits, monitor KPI trends, and coordinate quality improvement initiatives, ensuring high delivery reliability. We are looking for a candidate with strong leadership skills and experience in logistics or quality assurance.

Qualifications

• Experience in logistics, quality assurance, or rider operations.
• Ability to interpret KPI trends and quality reports.
• Good people leadership skills.

Responsibilities

• Lead daily activities related to rider audits and compliance checks.
• Conduct field audits for compliance and safety.
• Investigate rider quality concerns and propose corrective actions.

Skills

Rider quality management

Quality assurance

Field audits

Rider compliance

Safety checks

Hygiene standards

Equipment compliance

Rider behavior monitoring

KPI tracking

Coaching coordination

Tools

Looker

Google Sheets

Microsoft Excel

AI productivity tools

Automation tools

Job description

Team Lead – Rider Quality

Location: Dubai, United Arab Emirates. Industry: Logistics and Supply Chain. Function: Quality Assurance. Experience: In logistics, quality assurance, rider operations, or field operations. Job Type: Full-time.

Salary: 12000‑19000 AED per month (estimated; final offer to be confirmed with employer).

Job Overview

Team Lead – Rider Quality in Dubai is responsible for raising rider standards across safety, hygiene, appearance, compliance, customer experience, and operational performance for Talabat. The role combines rider audits, KPI analysis, team leadership, coaching coordination, quality investigations, and AI‑enabled reporting to improve rider reliability and service consistency across the UAE.

Key Responsibilities

• Lead Rider Quality Support staff and guide daily activities related to rider audits, compliance checks, quality cases, and field observations.
• Conduct field audits to assess rider appearance, behavior, safety practices, hygiene standards, equipment condition, and brand compliance.
• Monitor rider quality across the UAE and ensure standards are applied consistently across different zones, locations, and operational teams.
• Investigate rider quality concerns, identify root causes, review supporting evidence, and recommend corrective actions.
• Partner with Operations teams to resolve recurring quality issues and improve rider behavior, compliance, and delivery standards.
• Track rider quality KPIs, audit outcomes, defect trends, SLA performance, and recurring issues through structured reports.
• Maintain accurate audit records, evidence logs, case notes, follow‑up actions, and closure updates.
• Ensure quality cases are resolved within agreed timelines and escalated when delays or repeated failures occur.
• Work with Training and Engagement teams to design targeted coaching actions that address rider performance gaps.
• Support quality improvement initiatives that improve rider experience, customer satisfaction, safety behavior, and operational consistency.
• Oversee Rider Quality Support staff assets, including uniforms, rider gear, equipment checks, and bike compliance standards.
• Build dashboards, reports, and performance summaries that help leaders understand rider quality risks and improvement areas.
• Use Looker, Google Sheets, Excel, reporting tools, AI‑powered productivity platforms, and automation workflows to improve monitoring and communication.
• Share clear insights with internal stakeholders so data can be converted into practical field actions.
• Identify process gaps in audits, communication, reporting, documentation, and case management, then suggest improvements.
• Balance field visibility, data accuracy, coaching support, and stakeholder communication in a fast‑paced delivery operations environment.

Ideal Profile

• Experience in logistics, quality assurance, rider operations, field operations, or delivery operations.
• Practical background in audits, investigations, quality monitoring, compliance checks, or performance improvement work.
• Strong analytical skills with the ability to interpret KPI trends, quality reports, audit findings, and operational data.
• Ability to translate rider quality data into clear action plans, coaching needs, and process improvements.
• Good people leadership skills with the ability to guide Rider Quality Support staff and coordinate field activities.
• Strong communication and coaching ability for working with riders, support staff, operations teams, and internal stakeholders.
• Comfortable managing multiple priorities, field requirements, quality cases, dashboards, and follow‑up actions at the same time.
• Proficiency in Looker, Google Sheets, Excel, dashboards, and reporting tools.
• Familiarity with AI‑powered productivity tools, automation platforms, or digital reporting workflows is highly desirable.
• Good problem‑solving skills with the confidence to investigate issues, challenge recurring defects, and propose practical solutions.
• Ability to work in a fast‑moving delivery environment where rider supply, customer expectations, and operational needs change quickly.
• English language skills are required; Arabic, Urdu, or Hindi language ability is an advantage.

Skills Set

• Rider quality management
• Quality assurance
• Field audits
• Rider compliance
• Safety checks
• Hygiene standards
• Equipment compliance
• Bike compliance
• Rider appearance audits
• Rider behavior monitoring
• Quality investigations
• Root cause analysis
• Corrective action planning
• KPI tracking
• SLA monitoring
• Audit documentation
• Evidence logging
• Quality reporting
• Looker
• Google Sheets
• Microsoft Excel
• Dashboard development
• AI productivity tools
• Automation tools
• Performance improvement
• Coaching coordination
• Stakeholder management
• Rider operations
• Delivery operations
• Customer experience improvement
• English communication
• Arabic language advantage
• Urdu language advantage
• Hindi language advantage

Why Join Us

This role offers a strong opportunity to influence rider quality and delivery reliability within Dubai's growing logistics and supply chain and online delivery market. Talabat gives the Team Lead – Rider Quality exposure to field operations, quality systems, rider performance improvement, technology‑enabled reporting, and cross‑functional delivery execution.

About the Company

Talabat is a leading regional technology and delivery platform connecting customers with restaurants, groceries, and everyday services. As part of Delivery Hero Group, Talabat combines local delivery expertise, logistics capability, data‑driven operations, and digital commerce innovation to serve customers across the MENA region.

In Dubai, Talabat continues to strengthen food delivery, grocery delivery, q‑commerce, rider operations, and customer‑focused service quality through reliable teams and modern delivery technology.