Assistant Manager - Fleet and Logistics Operations

Talabat Holding; Dubai; Sur place; AED 180 000 - 280 000; Plein temps

Résumé du poste

talabat, part of the Delivery Hero Group, is seeking an Assistant Manager to oversee fleet performance and operational efficiency across its bicycle and EV fleets and tMart operations in Dubai. You will lead fleet planning, performance tracking and rider compliance, coordinating with multiple teams to improve reliability and efficiency of delivery operations.

The role requires 3-5 years of operations experience, strong data interpretation skills, and the ability to make independent operational

Qualifications

• Bachelor's degree is required.
• Experience in last-mile delivery, e-commerce or mobility technology is preferred.
• 3-5 years of operations experience, with field teams management.
• Strong data-driven approach and ability to translate metrics into actions.
• Excellent communication and stakeholder management skills.

Responsabilités

• Oversee fleet performance for bicycle and EV fleets and tMart operations in Dubai.
• Develop and implement fleet operating priorities with stakeholders.
• Monitor fleet performance and identify efficiency improvements.
• Coordinate with Performance, 3PL and Rider Lifecycle teams to address issues.
• Lead day-to-day field operations with a strong operational presence.

Connaissances

Fleet management

Data analysis

Leadership

Stakeholder management

Formation

Bachelor's degree

Master's degree preferred

Description du poste

Assistant Manager - Fleet and Logistics Operations Job Snapshot

Role: Assistant Manager - Fleet and Logistics Operations - Location: Dubai, United Arab Emirates - Industry: Logistics and Supply Chain - Function: Logistics - Experience: 3-5 years of experience in operations, preferably in last-mile delivery, e-commerce or mobility technology - Job Type: Full Time - Work Arrangement: On-site

Job Overview

talabat, part of the Delivery Hero Group, is looking for an Assistant Manager to oversee fleet performance and operational efficiency across its bicycle and electric vehicle (EV) fleet and tMart operations in Dubai. In this role, you will take responsibility for fleet planning, operational performance, rider compliance and continuous process improvement. You will work independently to identify challenges, implement practical solutions and coordinate with multiple teams to improve the reliability and efficiency of delivery operations. The position requires a strong presence in day-to-day field operations, the ability to interpret performance data and confidence in making operational decisions. You will also work closely with Performance, Third-Party Logistics (3PL) and Rider Lifecycle teams to address recurring issues and align operational priorities. The ideal candidate has experience managing field teams, improving operational processes and using data to guide decisions in a fast-moving delivery environment.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Logistics and Supply Chain

Function: Logistics

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full Time

Work Arrangement: On-site

Key Responsibilities

Fleet Strategy and Performance

• Take responsibility for the operational performance of the bicycle and EV fleet.
• Develop and implement fleet operating priorities in collaboration with relevant stakeholders.
• Optimize the allocation and balance of bicycles and electric vehicles according to operational requirements.
• Contribute to the development of the fleet operations roadmap.
• Monitor fleet performance and identify opportunities to improve efficiency.
• Evaluate operational challenges affecting fleet availability and performance.
• Recommend practical improvements based on performance data and field observations.
• Coordinate with relevant teams to implement agreed operational initiatives.
• Maintain accountability for assigned fleet performance outcomes.

Operational Performance Analysis

• Track and analyze key fleet performance indicators.
• Review operational data to identify trends, gaps and improvement opportunities.
• Translate performance findings into clear recommendations.
• Prepare structured operational updates for leadership.
• Highlight issues requiring management attention.
• Use data to support fleet planning and operational decisions.
• Monitor the effectiveness of implemented improvements.
• Communicate performance results clearly to relevant stakeholders.

tMart Operations and Rider Compliance

• Conduct regular visits to tMart locations.
• Monitor rider attendance and operational readiness.
• Verify that riders follow established operating procedures.
• Identify gaps in compliance with operational protocols.
• Apply established compliance procedures consistently.
• Develop appropriate action plans for riders who do not follow required procedures.
• Coordinate with relevant teams on compliance concerns.
• Follow up on corrective actions and monitor progress.
• Maintain clear communication regarding operational expectations.
• Support consistent operating standards across assigned locations.

Operational Problem Solving

• Identify recurring challenges affecting fleet and tMart operations.
• Investigate underlying causes of operational problems.
• Develop practical solutions to improve long-term performance.
• Work with relevant teams to address issues affecting multiple operational areas.
• Prioritize improvements according to their operational impact.
• Monitor progress on agreed corrective measures.
• Evaluate whether implemented solutions address the original problems.
• Support continuous improvement across daily delivery operations.

Standard Operating Procedures and Automation

• Review existing standard operating procedures (SOPs).
• Identify opportunities to simplify operational workflows.
• Improve procedures to support consistency and efficiency.
• Explore automation opportunities that reduce repetitive manual activities.
• Support relevant system enhancements to improve operational processes.
• Coordinate with stakeholders when introducing process changes.
• Help reduce unnecessary manual dependencies in daily operations.
• Monitor the effectiveness of revised procedures.
• Encourage consistent application of established operating standards.

Cross-Functional Collaboration

• Work closely with the Performance team to address operational priorities.
• Coordinate with Third-Party Logistics partners and relevant internal teams.
• Collaborate with the Rider Lifecycle team on recurring operational issues.
• Identify challenges requiring support from multiple departments.
• Align stakeholders on priorities and proposed solutions.
• Maintain clear communication between operational teams.
• Support coordinated implementation of process improvements.
• Build effective working relationships across city-level operations.
• Help resolve issues that affect overall fleet performance.

Team Leadership and Accountability

• Guide field teams toward agreed operational objectives.
• Establish clear expectations for assigned responsibilities.
• Encourage accountability for operational performance.
• Promote effective communication within the team.
• Support consistent execution of operational procedures.
• Identify performance concerns and coordinate appropriate improvements.
• Encourage ownership of daily operational outcomes.
• Maintain alignment between team activities and city-level priorities.
• Support the development of a capable and performance-focused operations team.

Qualifications and Experience

Educational Requirements

• Bachelor 's degree is required.
• Master 's degree is preferred.

Professional Experience

• 3-5 years of experience in operations.
• Experience in last-mile delivery, e-commerce or mobility technology is preferred.
• Proven experience managing field-based operational teams.
• Experience coordinating activities across different business functions.
• Familiarity with fleet performance management and operational improvement.
• Ability to manage daily operational responsibilities with limited supervision.

Analytical and Operational Skills

• Strong analytical thinking and problem-solving abilities.
• Data-driven approach to operational decision-making.
• Ability to interpret performance metrics and identify actionable insights.
• Understanding of operational planning and process improvement.
• Ability to investigate recurring issues and develop effective solutions.
• Confidence in making independent operational decisions.
• Ability to translate data into structured reports and recommendations.
• Familiarity with standard operating procedures and operational performance monitoring.

Technology and Digital Skills

• Beginner to intermediate proficiency with AI tools, including Claude.
• Ability to use digital tools to support operational analysis and process improvement.
• Interest in applying automation and system enhancements to improve efficiency.
• Confidence working with operational performance information.

Leadership and Stakeholder Management

• Proven ability to manage field teams.
• Strong stakeholder management skills.
• Experience collaborating with multiple operational functions.
• Ability to establish clear priorities and communicate expectations.
• Strong sense of responsibility for operational outcomes.
• Confidence coordinating with colleagues at different organizational levels.
• Ability to build alignment between teams with different responsibilities.
• Commitment to developing a productive and accountable team environment.

Communication and Professional Competencies

• Clear and structured communication skills.
• Ability to present operational findings to management.
• Strong organizational and prioritization abilities.
• Independent working style and sound judgment.
• Proactive approach to operational challenges.
• Ability to manage competing priorities.
• Willingness to take responsibility for decisions and results.
• Adaptability to changing operational requirements.
• Confidence working directly with field teams and operational stakeholders.

Working Environment

This is an on-site operations position requiring regular involvement in field activities and tMart operations. The Assistant Manager is expected to maintain an active operational presence, visit assigned locations, assess fleet performance and coordinate directly with teams responsible for daily delivery operations. The role combines field supervision, operational analysis, stakeholder coordination and process improvement.

About talabat

talabat is part of the Delivery Hero Group, an international local delivery platform focused on providing convenient delivery experiences. Delivery Hero operates in approximately 65 countries worldwide and is headquartered in Berlin, Germany. The company has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Through its delivery operations, talabat combines logistics, technology and operational coordination to support efficient local delivery services.