Rider Field Compliance and Operations Coordinator - Talabat - Dubai, UAE

Talabat; Dubai; On-site; AED 44,640 - 66,960; Full time

Benefits offered by this job

Opportunity for career growth

Collaborative work environment

Hands-on role supporting efficient logistics

Job summary

Talabat is seeking a Rider Field Compliance and Operations Coordinator in Dubai, UAE to support last mile delivery operations. This role involves monitoring rider compliance, assisting with operational coordination, and ensuring adherence to company standards.

The ideal candidate will have experience in delivery logistics, a valid UAE motorbike driving license, and strong communication skills. Join us to contribute to one of the region's leading digital delivery platforms.

Qualifications

• Previous experience in delivery operations, logistics coordination, or rider supervision preferred.
• Valid UAE motorbike driving license required.
• Strong interpersonal communication skills and ability to interact professionally with riders and vendors.
• Ability to manage difficult situations calmly and resolve operational challenges effectively.
• Good command of English communication; additional languages such as Arabic, Hindi, or Urdu considered beneficial.
• Responsible and detail oriented with strong adherence to operational rules and procedures.
• Basic knowledge of workplace safety and hygiene practices considered an advantage.
• Willingness to work flexible shifts including evenings, weekends, and outdoor assignments.

Responsibilities

• Conduct on ground rider audits to ensure compliance with company standards.
• Monitor rider presence at busy vendor locations.
• Manage crowd control at high traffic vendor locations.
• De-escalate conflicts between riders, vendors, and customers.
• Support vendor relationships and operational coordination.
• Provide real-time operational updates to internal teams.
• Deliver safety reminders and operational guideline updates to riders.
• Participate in initiatives to improve rider experience and delivery efficiency.
• Monitor rider behavior and adherence to procedures.
• Support field operations teams during peak hours.

Skills

Field operations coordination

Rider compliance monitoring

Delivery operations support

Conflict resolution and communication

Vendor coordination

Safety awareness and compliance

Last mile logistics monitoring

Job description

Position Overview

Rider Field Compliance and Operations Coordinator in Dubai, UAE supports Talabat's last mile delivery operations by monitoring rider compliance, assisting with operational coordination at high demand locations, and ensuring delivery partners follow company standards related to safety, hygiene, and professional conduct. The role focuses on maintaining operational discipline, resolving on ground issues, and supporting vendors and riders to ensure smooth delivery operations.

Job Details: Country: UAE | City: Dubai | Industry: Internet | Function: Logistics | Salary: 4,000-6,000 monthly (Market estimated) | Gender: Any | Candidate Nationality: Any | Job Type: Full-time

Key Responsibilities

• Conduct on ground rider audits to ensure compliance with company standards including hygiene, uniform, appearance, and professional behavior.
• Monitor rider presence at busy vendor locations and maintain operational discipline during peak delivery hours.
• Manage crowd control at high traffic vendor locations, promotional events, and busy delivery zones.
• De-escalate conflicts between riders, vendors, and customers while ensuring professional communication and quick issue resolution.
• Support vendor relationships by assisting with operational coordination and addressing daily delivery challenges.
• Provide real-time operational updates to internal teams to support rapid issue resolution.
• Deliver safety reminders and operational guideline updates to riders to maintain compliance with company policies.
• Participate in initiatives designed to improve rider experience, operational safety, and delivery efficiency.
• Monitor rider behavior and ensure adherence to delivery operations procedures.
• Support field operations teams during peak hours and high demand periods.

Ideal Profile

• Previous experience in delivery operations, logistics coordination, or rider supervision preferred.
• Valid UAE motorbike driving license required.
• Strong interpersonal communication skills and ability to interact professionally with riders and vendors.
• Ability to manage difficult situations calmly and resolve operational challenges effectively.
• Good command of English communication; additional languages such as Arabic, Hindi, or Urdu considered beneficial.
• Responsible and detail oriented with strong adherence to operational rules and procedures.
• Basic knowledge of workplace safety and hygiene practices considered an advantage.
• Willingness to work flexible shifts including evenings, weekends, and outdoor assignments.

Skills Set

• Field operations coordination
• Rider compliance monitoring
• Delivery operations support
• Conflict resolution and communication
• Vendor coordination
• Safety awareness and compliance
• Last mile logistics monitoring

Why Join Us

• Opportunity to contribute to the operations of one of the region's leading digital delivery platforms.
• Hands on role supporting efficient last mile logistics and rider coordination.
• Collaborative work environment with diverse international teams.
• Career growth opportunities within the Delivery Hero global network.