Dubai Rider Quality Lead for Field Audits & Coaching

Talabat; Dubai; On-site; AED 133,920 - 212,040; Full time

Job summary

Talabat is seeking a Team Lead – Rider Quality based in Dubai. This role is pivotal in raising standards across safety, hygiene, and customer experience in our rider operations.

You will lead audits, monitor KPI trends, and coordinate quality improvement initiatives, ensuring high delivery reliability. We are looking for a candidate with strong leadership skills and experience in logistics or quality assurance.

Qualifications

• Experience in logistics, quality assurance, or rider operations.
• Ability to interpret KPI trends and quality reports.
• Good people leadership skills.

Responsibilities

• Lead daily activities related to rider audits and compliance checks.
• Conduct field audits for compliance and safety.
• Investigate rider quality concerns and propose corrective actions.

Skills

Rider quality management

Quality assurance

Field audits

Rider compliance

Safety checks

Hygiene standards

Equipment compliance

Rider behavior monitoring

KPI tracking

Coaching coordination

Tools

Looker

Google Sheets

Microsoft Excel

AI productivity tools

Automation tools

Job description

Talabat is seeking a Team Lead – Rider Quality based in Dubai. This role is pivotal in raising standards across safety, hygiene, and customer experience in our rider operations.

You will lead audits, monitor KPI trends, and coordinate quality improvement initiatives, ensuring high delivery reliability. We are looking for a candidate with strong leadership skills and experience in logistics or quality assurance.