Support Services Manager (ME323)

Mediclinic International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare provider in Dubai is seeking a Facility Manager to oversee daily operational support services, ensuring patient experience goals are met. The successful candidate will manage outsourced services, monitor quality and compliance, and lead the support services team. Ideal candidates will have 5-8 years' experience in facility management and a relevant degree in hospitality or related fields. Join us and contribute to our mission of delivering exceptional care in an innovative environment.

Qualifications

• 5-8 years’ experience in facility/hospitality management in healthcare or similar facility type.
• 5 years general management experience.

Responsibilities

• Manage daily operational support service function to achieve company patient experience goals.
• Monitor and manage the performance of outsourced services and contractors.
• Manage quality and compliance processes related to support services.
• Support contracting process for all related support services.
• Lead the support services team.
• Provide operational oversight for all support services.

Skills

Advanced knowledge in negotiations

Client service management principles

Client Service Orientation

Administrative skills

Communication skills

Time management skills

Business communication skills

Business development and commercial acumen

Education

Relevant associate degree or diploma in facility or hospitality management

Job description

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Closing date:
Number of positions: 1
Recruiter name:Siva Krishna Bonda
Reference number: 64152

Mediclinic Welcare Hospital| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To manage the daily operational support service function for the facility in an efficient manner to ensure overall patient experience goals of the company are achieved

KEY RESPONSIBILITY AREAS

Monitor and manage the performance of outsourced services and contractors

Monitor and manage quality, governance and compliance processes related to support services

Support and monitor the contracting process for all related support services

Monitor and manage the quality and service standards of catering services for the business unit(s)

Manage and lead the support services team

Provide daily operational oversight and management support for all support services in the business

REQUIRED EDUCATION

A relevant associate degree or diploma in facility or hospitality management

REQUIRED EXPERIENCE

At least 5-8 years’ experience in facility/hospitality management in healthcare or similar facility type
At least 5 years general management experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Advanced knowledge and experience in negotiations
• Client service and related management principles
• Client Service Orientation
• Administrative; communication and time management skills
• Business communication skills
• Business development and commercial acumen

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

Become a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience.