Supervisor Operations

Dubai Holding; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading entertainment company in Dubai is seeking a Supervisor for Operations to oversee daily beach activities, ensuring exceptional service and maximizing revenue. The ideal candidate should have a High School Certificate and at least 1 year of customer service experience in entertainment or hospitality. Skills in cashiering, bilingualism, and familiarity with POS systems are preferred. Enjoy competitive compensation and comprehensive benefits in a dynamic work environment at this entertainment-focused firm.

Benefits

Competitive compensation

Career development opportunities

Collaborative work environment

Qualifications

• Minimum experience of 1+ year in customer service, preferably in entertainment or hospitality.
• Bilingual preferred for effective communication.

Responsibilities

• Oversee daily beach operations and ensure service excellence.
• Make sure inspections of beach facilities are conducted daily.
• Handle customer feedback and complaints.

Skills

Customer Focus

Cashiering and upselling experience

Relevant product knowledge

Familiarity with ticketing/POS systems

Communication Skills

Education

High School Certificate

Tools

Microsoft Office

POS Software

Job description

About the job

About Dubai Holding Entertainment

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world‑class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi‑themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca‑Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in‑studio cameras, broadcasting on‑air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out‑of‑home assets, video production, event sponsorship and activations.

Job Overview

Here’s your chance to step into the role of Supervisor – Operations – Dubai Holding Entertainment. In this position, you’ll oversee daily beach operations, ensure service excellence, and drive revenue performance.

Key Accountabilities

• Assist the Senior Supervisor & Management with daily operational requirements ensuring that the Beach Operators/Cashiers follow the standard operating procedures set by the Management.
• Assist leading the day to day operation on the beach as per guidelines given by the Senior Supervisor and Management.
• Make sure a proper inspection is conducted and followed on a daily basis for all beach facilities prior to starting the operation including but not limited to all washrooms, showers, sunbeds, day rooms, kiosks, beach area.
• Ensure money handling procedures are well followed as set by the management and finance department guidelines (cash float and cash intake)
• Pushing the cashiers and beach attendants on the ground to maximize sales and guaranteeing a perfect customer journey
• Handling of customer feedback and complaints and reporting back to Senior Supervisor and Management
• To perform other duties that the Management may from time to time reasonably require.
• Daily, weekly and monthly reporting requirements set out by management.

About You

• Minimum Qualification: High School Certificate
• Minimum Experience: 1+ year of relevant customer service experience, preferably in entertainment or hospitality
• Skills & Knowledge: Relevant product knowledge, cashiering and upselling experience, familiarity with ticketing/POS systems (desirable)
• Core Competencies: Customer Focus, Innovation, Leading & Managing Change
• Functional / Leadership Competencies: Teamwork, Communication Skills, Integrity
• Technical Skills: Microsoft Office, POS Software, bilingual preferred

About the Benefits

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well‑being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination‑free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!