Strategic Key Account Manager - Risk & Continuity Growth

CEVA Logistics; Dubai; On-site; AED 420,000 - 660,000; Full time

Job summary

CEVA Logistics is seeking a proactive Key Account Manager in Dubai to manage and grow strategic client relationships. The role acts as the primary contact for key accounts, ensuring client satisfaction, retention, and revenue growth across risk and continuity solutions.

The KAM responsibilities include leading RFQ processes, understanding client objectives, coordinating with product and operations teams, and delivering tailored risk and continuity services while tracking performance and

Responsibilities

• Manage and grow relationships with strategically important clients.
• Serve as the primary point of contact for key accounts and client management matters.
• Lead RFQ processes and sign-offs with product leaders.
• Develop understanding of client business and identify opportunities for growth.
• Monitor account performance metrics and present reports to stakeholders.
• Coordinate with internal teams to ensure service excellence.
• Reslove conflicts and provide timely client solutions.
• Stay informed about industry trends and competitor activity.
• Conduct regular business reviews with RKAM/GKAM/TKA teams.

Skills

Account management

Client relationships

RFQ leadership

Cross-functional teamwork

Risk & continuity

Job description

CEVA Logistics is seeking a proactive Key Account Manager in Dubai to manage and grow strategic client relationships. The role acts as the primary contact for key accounts, ensuring client satisfaction, retention, and revenue growth across risk and continuity solutions.

The KAM responsibilities include leading RFQ processes, understanding client objectives, coordinating with product and operations teams, and delivering tailored risk and continuity services while tracking performance and