Key Account Manager

CEVA Logistics; Dubai; On-site; AED 420,000 - 660,000; Full time

Job summary

CEVA Logistics is seeking a proactive Key Account Manager in Dubai to manage and grow strategic client relationships. The role acts as the primary contact for key accounts, ensuring client satisfaction, retention, and revenue growth across risk and continuity solutions.

The KAM responsibilities include leading RFQ processes, understanding client objectives, coordinating with product and operations teams, and delivering tailored risk and continuity services while tracking performance and

Responsibilities

• Manage and grow relationships with strategically important clients.
• Serve as the primary point of contact for key accounts and client management matters.
• Lead RFQ processes and sign-offs with product leaders.
• Develop understanding of client business and identify opportunities for growth.
• Monitor account performance metrics and present reports to stakeholders.
• Coordinate with internal teams to ensure service excellence.
• Reslove conflicts and provide timely client solutions.
• Stay informed about industry trends and competitor activity.
• Conduct regular business reviews with RKAM/GKAM/TKA teams.

Skills

Account management

Client relationships

RFQ leadership

Cross-functional teamwork

Risk & continuity

Job description

Job Description:

Job description:

The Key Account Manager is responsible for managing and growing relationships with strategically important clients. The KAM acts as the primary point of contact between the company and key clients, ensuring client satisfaction, retention, and revenue growth. Serve as the lead point of contact for all customer account management matters.

Activities

• Understand client needs and objectives, and ensure the delivery of customized solutions.
• Lead RFQ and participate in sign-off with respective product leaders.
• Develop a deep understanding of the client’s business and industry to identify opportunities for growth.
• Monitor account performance metrics, prepare regular reports, and present to stakeholders.
• Coordinate with cross-functional internal teams (e.g., Products, customer support, operations) to ensure service excellence.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Stay up-to-date with industry trends and competitor activity.
• Achieve quarterly and annual sales targets and KPIs
• Work closely with RKAM/GKAM/TKA in preparing business reviews materials on a periodic basis (monthly & quarterly)

Risk and Business Continuity

The Key Account Manager (KAM) for Risk & Business Continuity is responsible for managing strategic client relationships, ensuring the delivery of tailored risk management and business continuity solutions. The KAM acts as a trusted advisor, providing insights, guidance, and support to clients in identifying, mitigating, and responding to operational, reputational, and regulatory risks.

• Serve as the primary point of contact for key accounts related to risk and business continuity services.
• Understand clients’ organizational risk profiles and business continuity needs to offer suggested solutions.
• Collaborate with internal teams to design, implement, and update risk and continuity plans.
• Lead regular account reviews, risk assessments, and plan testing/exercises with clients.
• Monitor emerging risks and proactively communicate potential impacts and mitigation strategies to clients.
• Manage contract renewals, service-level agreements, and reporting for assigned accounts.
• Deliver client workshop sessions related to business continuity and risk management.
• Track client satisfaction and act on feedback to strengthen relationships and service delivery.
• Stay informed about regulatory changes, threats, and industry best practices.

QHSE

• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levelsin his/her area of responsibility
• Ensure thecompliance with applicable legal requirements

Requirements: