Strategic Key Account Manager - Logistics

Confidential Company; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Confidential Company in Dubai is seeking a proactive Key Account Executive to manage and strengthen relationships with key customers. You will coordinate with internal teams and support business growth through effective account management.

This role emphasizes day-to-day account communication, client satisfaction, and upselling logistics services, requiring CRM accuracy and cross-functional collaboration for premium service delivery.

Qualifications

• Bachelor's degree in Business, Logistics, or a related field.
• 2–4 years of experience in Key Account Management, Customer Service, or Sales within the Logistics/Freight Forwarding industry.
• Strong communication and relationship management skills.
• Knowledge of freight forwarding, transportation, and supply chain operations.
• Proficiency in MS Office and CRM systems.

Responsibilities

• Manage day-to-day communication with assigned key accounts.
• Build and maintain strong client relationships.
• Coordinate with operations, customer service and sales teams to ensure smooth service delivery.
• Monitor shipment status and resolve customer queries promptly.
• Prepare quotations, reports and account performance reviews.
• Identify opportunities for upselling and cross-selling logistics services.
• Ensure customer satisfaction and retention.
• Maintain accurate records in the CRM system.

Skills

Key account management

Customer service

Sales

Relationship management

CRM systems

Education

Bachelor's degree in Business, Logistics, or related field

Tools

CRM systems

Job description

Confidential Company in Dubai is seeking a proactive Key Account Executive to manage and strengthen relationships with key customers. You will coordinate with internal teams and support business growth through effective account management.

This role emphasizes day-to-day account communication, client satisfaction, and upselling logistics services, requiring CRM accuracy and cross-functional collaboration for premium service delivery.