Head of Key Account Management

American President Lines; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

CEVA Logistics, a CMA CGM Group company, is seeking a Head of Key Account Management in Dubai. The role leads strategic plans for major customers, develops market strategy across segments, and drives growth within the network.

The position focuses on winning tenders, managing relationships, and ensuring compliance with QHSE standards. The successful candidate will coordinate with global teams to optimize sales activities, monitor performance, and act as the primary liaison for key accounts in

Responsibilities

• Sets plans to manage key customers and partners.
• Works with key accounts to formulate strategies outlining plans on how relationships develop.
• Implements business plans, SLAs, monitors and explores opportunities, reports progress to stakeholders.
• Positions CEVA Logistics in various market segments as a key player.
• Acts as CEVA Logistics main entry point.
• Secures approved / preferred vendor status from key accounts.
• Consolidates and updates customer knowledge (decision makers, influencers, volume potential, incumbents, challenges).
• Develops CEVA Logistics market share and profitability through customers' operations across the network.
• Develops and implements the sales action plan.
• Reviews performance and quality indicators contracted with customers.
• Plans monthly meetings to pilot growth and sales activities.
• Leads global tenders and signs off with operation parties.
• Designs and presents global tenders with CEVA Logistics functions and expertise.
• Calls on the corporate steering committee to arbitrate disputes linked to international contract management.
• Reports weekly activities in the CRM tool.
• Complies with all QHSE, Compliance, Ethics and Code of Conduct requirements.

Job description

Dubai, AE

Head of Key Account Management

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

Sets plans to manage key customers and partners. Work with key accounts to formulate strategies outlining plans on how relationship develop.

Implements business plans, Service Level Agreement, monitoring and exploring opportunities throughout the year, and reporting progress at predefined intervals to key stakeholders.

Positions and develops the various market segments and position CEVA Logistics as one of the key players.

Act as CEVA Logistics main entry point

Secure approved/ Preferred vendor status from Key account.

Consolidate and update customer knowledge (decision makers, influencers, volume potential, incumbents, industry challenges/opportunities, strategic expectation) and CEVA Logistics performances

Develop CEVA Logistics market share and profitability through customer's operations across the network.

Develop and implement the sales action plan.

Review CEVA Logistics performance and quality indicators which have been contracted with customer

Plan and monitor growth with the dedicated network sales team aligned with customers flows. Optimize sales awareness and development within network through CRM (Customer Relationship Management).

Lead direct actions with identified customer's interlocutors.

Define operational and pricing procedures and exercise authority over agencies to have them applied .

Plan monthly meeting to pilot growth and sales activities.

Lead global tenders and participate to sign-off with respective operation parties.

Design and present global tenders to customers with supporting CEVA Logistics functions and expertise.

Call on corporate steering committee to arbitrate financial, sales or operational disputes linked to international contract management.

Report on weekly activities in the CRM (Customer Relationship Management) tool

Comply and meet with all QHSE, Compliance, Ethics requirements and Code of Conduct.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.