Key Account Management Senior Specialist

American President Lines; Dubai; On-site; AED 300,000 - 460,000; Full time

Job summary

CEVA Logistics in Dubai is seeking a Senior Key Account Manager specializing in strategic client relationships and revenue growth. You will act as the primary contact for top accounts, drive RFQ processes, and coordinate with product, support, and operations teams to deliver tailor-made logistics solutions.

You will monitor account performance, prepare quarterly reviews, and lead cross-functional efforts to exceed quarterly and annual sales targets.

Qualifications

• Experience managing strategic client relationships in logistics.
• Proven ability to achieve sales targets.
• Strong communication and negotiation skills.

Responsibilities

• Understand client needs and objectives and deliver customized solutions.
• Lead RFQ processes and coordinate sign-off with product leaders.
• Develop deep understanding of client business to identify growth opportunities.
• Monitor performance metrics and present reports to stakeholders.
• Coordinate with internal teams to ensure service excellence.

Skills

Client relationship management

RFQ leadership

Cross-functional collaboration

Sales & revenue growth

Tools

CRM systems

Job description

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579716

Dubai, AE

Key Account Management Senior Specialist

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

The Key Account Manager is responsible for managing and growing relationships with strategically important clients. The JKAM acts as the primary point of contact between the company and key clients, ensuring client satisfaction, retention, and revenue growth. Serve as the lead point of contact for all customer account management matters.

Activities

• Understand client needs and objectives, and ensure the delivery of customized solutions.
• Lead RFQ and participate in sign-off with respective product leaders.
• Develop a deep understanding of the client’s business and industry to identify opportunities for growth.
• Monitor account performance metrics, prepare regular reports, and present to stakeholders.
• Coordinate with cross-functional internal teams (e.g., Products, customer support, operations) to ensure service excellence.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Stay up-to-date with industry trends and competitor activity.
• Achieve quarterly and annual sales targets and KPIs
• Work closely with RKAM/GKAM/TKA in preparing business reviews materials on a periodic basis (monthly & quarterly)

Risk and Business Continuity

The Key Account Manager (KAM) for Risk & Business Continuity is responsible for managing strategic client relationships, ensuring the delivery of tailored risk management and business continuity solutions. The KAM acts as a trusted advisor, providing insights, guidance, and support to clients in identifying, mitigating, and responding to operational, reputational, and regulatory risks.

• Serve as the primary point of contact for key accounts related to risk and business continuity services.
• Understand clients’ organizational risk profiles and business continuity needs to offer suggested solutions.
• Collaborate with internal teams to design, implement, and update risk and continuity plans.
• Lead regular account reviews, risk assessments, and plan testing/exercises with clients.
• Monitor emerging risks and proactively communicate potential impacts and mitigation strategies to clients.
• Manage contract renewals, service-level agreements, and reporting for assigned accounts.
• Deliver client workshop sessions related to business continuity and risk management.
• Track client satisfaction and act on feedback to strengthen relationships and service delivery.
• Stay informed about regulatory changes, threats, and industry best practices.

QHSE

• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levelsin his/her area of responsibility
• Ensure thecompliance with applicable legal requirements

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.