Strategic Key Account Manager – EOR & GCC Growth

ICES: Data, Discovery, Better Health; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

ICES: Data, Discovery, Better Health is seeking a seasoned Key Account Manager to lead strategic relationships with our top clients in the UAE. You will drive retention, renewals and revenue growth, engaging with senior decision-makers and aligning account strategy with business goals.

The role requires a strong commercial mindset, excellent communication and negotiation skills, and experience with CRM systems. GCC experience in EOR/PEO or HR services is highly desirable.

Qualifications

• 5+ years of total commercial experience.
• 3+ years in Key Account Management, Strategic Account Management or Senior Client Relationship Management.
• Proven experience in client retention, renewals and account growth.
• Strong experience engaging and influencing senior stakeholders.
• Business development and cross-selling experience within existing accounts.
• Strong commercial understanding of revenue, pricing and margins.
• Excellent communication, presentation and negotiation skills.
• Experience with CRM systems and account reporting.
• GCC experience in EOR, PEO, staffing, HR outsourcing or professional services is highly desirable.
• Knowledge of GCC labour law, visa processes and employee lifecycle is an advantage.

Responsibilities

• Managing senior-level client relationships
• Driving retention and contract renewals
• Identifying account expansion and cross-selling opportunities
• Developing strategic account plans
• Managing client escalations and service issues
• Reviewing account performance, revenue and margins
• Working closely with Operations, Finance, Legal and Compliance

Skills

Total commercial experience

Key Account Management

Client retention

Senior stakeholder management

Cross-selling

Commercial acumen

Negotiation

CRM software

GCC experience

GCC labour law knowledge

Job description

ICES: Data, Discovery, Better Health is seeking a seasoned Key Account Manager to lead strategic relationships with our top clients in the UAE. You will drive retention, renewals and revenue growth, engaging with senior decision-makers and aligning account strategy with business goals.

The role requires a strong commercial mindset, excellent communication and negotiation skills, and experience with CRM systems. GCC experience in EOR/PEO or HR services is highly desirable.