Strategic Global Customer Success Lead - Growth & Adoption

Cousera Internal Rehire Job Board

United Arab Emirates

Hybrid

AED 180,000 - 300,000

Full time

4 days ago

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Job summary

Coursera is seeking a Customer Success Manager in the UAE to ensure client success by guiding customers toward desired outcomes. You will collaborate across Sales, Marketing, Content Strategy, Product, and Learner Operations to grow the Coursera partnership and deliver measurable value.

Responsibilities include managing strategic relationships, driving retention, and conducting business reviews. Travel will be 15-25% as part of remote and on-site engagements; internal mobility guidelines apply

Qualifications

3+ years of account management, sales, or customer success experience.
Proven ability to drive client retention and health metrics.
Experience increasing utilization within accounts.

Responsibilities

Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements.
Responsible for client retention results, customer health metrics and verified outcomes.
Drive adoption and key metrics, manage partner relationships, conduct business reviews, and share best practices.
Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution.
Provide quantitative and qualitative analysis to inform team decision-making and product roadmap.
Travel expected 15-25%.