Global Director of Customer Success & Growth

Euromonitor International; Dubai; Vor Ort; AED 661.000 - 1.102.000; Vollzeit

Zusammenfassung

Euromonitor International is seeking a Director of Customer Success to build and lead a global CS function, aligning onboarding, adoption and value realization across markets.

Role location is open to London or Dubai, with strategic influence across Sales, Product and Marketing, and a focus on data-driven customer outcomes and renewal growth. The successful candidate will define operating models, governance and scalable programs.

Qualifikationen

• Significant leadership in Customer Success or post-sales.
• Experience operating in SaaS, subscription, data, information services or recurring revenue environments.
• Proven track record improving onboarding, adoption, retention and customer outcomes.
• Experience designing customer segmentation strategies, journeys and scalable operating models.

Aufgaben

• Define global CS strategy, operating model and governance.
• Lead onboarding, adoption, value realization, and health across markets.
• Develop scalable education, engagement and adoption programmes.
• Partner with Account Management to identify expansion opportunities.
• Coach and develop a high-performing global CS team.

Kenntnisse

Customer Success Leadership

SaaS experience

Stakeholder management

Data-driven decisions

Team leadership

Tools

Analytics platforms

AI-enabled tools

CRM systems

Jobbeschreibung

Euromonitor International is seeking a Director of Customer Success to build and lead a global CS function, aligning onboarding, adoption and value realization across markets.

Role location is open to London or Dubai, with strategic influence across Sales, Product and Marketing, and a focus on data-driven customer outcomes and renewal growth. The successful candidate will define operating models, governance and scalable programs.