Strategic EdTech Customer Success Manager

Coursera Inc.; United Arab Emirates; Hybrid; AED 180.000 - 300.000; Vollzeit

Zusammenfassung

Coursera is seeking a Customer Success professional to own strategic relationships with assigned customer accounts across the UAE, combining remote and on-site engagement to ensure retention and measurable value. You will drive adoption, analyze health metrics, and share best practices to expand partnerships.

Ideal candidates bring 3+ years in account management or customer success, strong analytics, and the ability to influence executive stakeholders.

Qualifikationen

• 3+ years of account management/sales/customer success experience.
• Experience in driving client retention results, customer health metrics and driving value.
• Experience increasing utilization metrics within assigned accounts.

Aufgaben

• Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements.
• Responsible for client retention results, customer health metrics and verified outcomes.
• Ensure customer success by driving adoption and key metrics, managing partner relationships, conducting business reviews, and sharing best practices – all is service of customers seeing value and growing their investment in their Coursera partnership.
• Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution.
• Provide quantitative and qualitative analysis to inform team decision-making and product roadmap.
• Travel expected 15-25%.

Kenntnisse

Account management

Customer success

Relationship management

Analytics

Excel/Sheets

Ausbildung

Bachelor's degree or equivalent

Tools

Looker

Microsoft Excel

Google Sheets

Jobbeschreibung

Coursera is seeking a Customer Success professional to own strategic relationships with assigned customer accounts across the UAE, combining remote and on-site engagement to ensure retention and measurable value. You will drive adoption, analyze health metrics, and share best practices to expand partnerships.

Ideal candidates bring 3+ years in account management or customer success, strong analytics, and the ability to influence executive stakeholders.