Customer Success Manager, MEA

Coursera; Abu Dhabi; In loco; AED 280.000 - 520.000; Tempo pieno

Descrizione del lavoro

Coursera в составе объединённой компании с Udemy ищет менеджера по работе с клиентами для управления стратегическими аккаунтами в ОАЭ. Ваша задача — поддерживать и расширять ценность партнёрства, управлять здоровьем аккаунтов и обеспечивать рост использования продуктов Coursera.

Вы будете эскалировать вопросы клиентов, проводить бизнес‑обзоры и работать над улучшением показателей удовлетворённости и вовлечённости.

Competenze

• 3+ года опыта в управлении аккаунтами/услугами для клиентов.
• Опыт сохранения клиентов и метрик здоровья клиентов.
• Опыт увеличения использования в обслуживаемых аккаунтах.
• Опыт работы с data‑heavy приложениями (Excel/Sheets, Looker).
• Умение объяснить преимущества образования и обучения бизнес‑решениям.
• Сильное умение сопереживать клиентам и строить партнерские отношения.
• Предпринимательская инициатива и автономность в быстрой среде.
• Отличные коммуникативные и презентационные навыки; работа с данными на уровне действий.
• Опыт работы в образовательных технологиях.

Mansioni

• Вести стратегические отношения с закреплёнными аккаунтами с частично удалённым режимом работы и очно.
• Ответственность заRetention, здоровье клиентов и подтверждаемые результаты.
• Обеспечивать успех клиентов через адаптацию и ключевые метрики, поддержку партнёров и обзоры бизнеса.
• Выступать в качестве главной точки эскалации при проблемах клиентов, поиск решений.
• Предоставлять количественный и качественный анализ для информирования команды и road map продукта.
• Ожидается 15–25% командировок.

Conoscenze

Account management

Customer success

Data-driven decisions

Excel/Sheets

Looker

Strumenti

Looker

Excel

Descrizione del lavoro

Описание:

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog.

Задачи:

• Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements.


• Responsible for client retention results, customer health metrics and verified outcomes.


• Ensure customer success by driving adoption and key metrics, managing partner relationships, conducting business reviews, and sharing best practices – all is service of customers seeing value and growing their investment in their Coursera partnership.


• Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution.


• Provide quantitative and qualitative analysis to inform team decision-making and product roadmap.


• Travel expected 15-25%.

Требования:

• 3+ years of account management/sales/customer success experience


• Experience in driving client retention results, customer health metrics and driving value


• Experience increasing utilization metrics within assigned accounts


• Experience with data heavy applications including Excel/Sheets and Looker


• Ability to articulate the power of education and learning to influence key business decision makers


• Strong sense of customer empathy and customer-centrism; to convert relationship and value into advocacy


• Entrepreneurial drive and ability to work autonomously in fast moving, quickly-changing environments


• Excellent interpersonal, communication, and presentation skills with a strong ability for problem solving and analytical thinking to translate data into action


• Experience working in Education Technology

Keep Learning If this opportunity interests you, you might like these courses on Coursera: Business Strategy Business Analytics Influencing People Customer Analytics

Условия:

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape what comes next By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale. As a Customer Success Manager, your role is to ensure the success of our customers by serving as a trusted advisor and guiding them towards their desired outcomes. Your effectiveness will be measured by your adept management of client relationships and your ability to enhance customer satisfaction. Operating in a cross-functional capacity, you can anticipate collaborating with teams across Sales, Marketing, Content strategy, Product and Learner Operations, all working cohesively towards the shared goals of Coursera's growth and long-term success. Together, we are redefining how individuals acquire knowledge and skills, and we invite you to be a driving force as we transform lives through learning.

At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.

This role is only available for hire in the UAE.

Posting Date Posting Date: October 30, 2026 Application Window: October 30 - November 5, 2026 We anticipate the application window will be open until November 5 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

LI-JB1 For more information about how Coursera collects and uses your personal information, please see our Coursera + Udemy Global Applicant Privacy Notice. To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form.

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [e-mail].