Customer Success Manager, MEA

Coursera Inc.; United Arab Emirates; Hybrid; AED 180,000 - 300,000; Full time

Job summary

Coursera is seeking a Customer Success professional to own strategic relationships with assigned customer accounts across the UAE, combining remote and on-site engagement to ensure retention and measurable value. You will drive adoption, analyze health metrics, and share best practices to expand partnerships.

Ideal candidates bring 3+ years in account management or customer success, strong analytics, and the ability to influence executive stakeholders.

Qualifications

• 3+ years of account management/sales/customer success experience.
• Experience in driving client retention results, customer health metrics and driving value.
• Experience increasing utilization metrics within assigned accounts.

Responsibilities

• Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements.
• Responsible for client retention results, customer health metrics and verified outcomes.
• Ensure customer success by driving adoption and key metrics, managing partner relationships, conducting business reviews, and sharing best practices – all is service of customers seeing value and growing their investment in their Coursera partnership.
• Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution.
• Provide quantitative and qualitative analysis to inform team decision-making and product roadmap.
• Travel expected 15-25%.

Skills

Account management

Customer success

Relationship management

Analytics

Excel/Sheets

Education

Bachelor's degree or equivalent

Tools

Looker

Microsoft Excel

Google Sheets

Job description

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog .

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape what comes next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

What you’ll be doing:

• Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements
• Responsible for client retention results, customer health metrics and verified outcomes
• Ensure customer success by driving adoption and key metrics, managing partner relationships, conducting business reviews, and sharing best practices – all is service of customers seeing value and growing their investment in their Coursera partnership.
• Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution
• Provide quantitative and qualitative analysis to inform team decision-making and product roadmap
• Travel expected 15-25%

Basic Qualifications:

• 3+ years of account management/sales/customer success experience
• Experience in driving client retention results, customer health metrics and driving value
• Experience increasing utilization metrics within assigned accounts

Preferred Qualifications:

• Experience with data heavy applications including Excel/Sheets and Looker
• Ability to articulate the power of education and learning to influence key business decision makers
• Strong sense of customer empathy and customer-centrism; to convert relationship and value into advocacy
• Entrepreneurial drive and ability to work autonomously in fast moving, quickly-changing environments
• Excellent interpersonal, communication, and presentation skills with a strong ability for problem solving and analytical thinking to translate data into action
• Experience working in Education Technology

If this opportunity interests you, you might like these courses on Coursera:

Compensation

At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.

This role is only available for hire in the UAE.

Posting Date

Posting Date: October 30, 2026

Application Window: October 30 - November 5, 2026

We anticipate the application window will be open until November 5 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [e-mail].

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Coursera’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

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By selecting Yes, you agree that your application information may be shared between Coursera and Udemy where required to support the recruitment and hiring process. Your information will only be used for recruitment purposes and handled in accordance with our Privacy Notice.