Customer Success Manager: Drive Adoption & Growth in EdTech

Coursera Inc; Abu Dhabi; On-site; AED 270,000 - 390,000; Full time

Job summary

Coursera is seeking a Customer Success Manager in the UAE to ensure customer success by guiding them toward desired outcomes. You will manage relationships across Sales, Marketing, Content strategy, Product and Learner Operations to foster growth and long-term partnerships.

The role requires 3+ years in account management or customer success, proficiency with data tools, and a customer-centric mindset. Travel up to 25% and location-based considerations apply in the UAE.

Qualifications

• 3+ years in account management/sales/customer success.
• Experience driving client retention results and health metrics.
• Experience increasing utilization within assigned accounts.

Responsibilities

• Own strategic relationships with assigned customer accounts through a mix of remote and on-site engagements.
• Drive client retention results, customer health metrics and verified outcomes.
• Ensure customer success by driving adoption, managing partner relationships, conducting business reviews, and sharing best practices.
• Serve as primary escalation point for customer issues and ensure quick resolution.
• Provide quantitative and qualitative analysis to inform team decisions and product roadmap.
• Travel 15-25%.

Skills

Account management

Customer success

Relationship mgmt

Data analysis

Tools

Excel/Sheets

Looker

Job description

Coursera is seeking a Customer Success Manager in the UAE to ensure customer success by guiding them toward desired outcomes. You will manage relationships across Sales, Marketing, Content strategy, Product and Learner Operations to foster growth and long-term partnerships.

The role requires 3+ years in account management or customer success, proficiency with data tools, and a customer-centric mindset. Travel up to 25% and location-based considerations apply in the UAE.