Customer Success Manager, MEA

Cousera Internal Rehire Job Board; United Arab Emirates; Hybrid; AED 180,000 - 300,000; Full time

Job summary

Coursera is seeking a Customer Success Manager in the UAE to ensure client success by guiding customers toward desired outcomes. You will collaborate across Sales, Marketing, Content Strategy, Product, and Learner Operations to grow the Coursera partnership and deliver measurable value.

Responsibilities include managing strategic relationships, driving retention, and conducting business reviews. Travel will be 15-25% as part of remote and on-site engagements; internal mobility guidelines apply

Qualifications

• 3+ years of account management, sales, or customer success experience.
• Proven ability to drive client retention and health metrics.
• Experience increasing utilization within accounts.

Responsibilities

• Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements.
• Responsible for client retention results, customer health metrics and verified outcomes.
• Drive adoption and key metrics, manage partner relationships, conduct business reviews, and share best practices.
• Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution.
• Provide quantitative and qualitative analysis to inform team decision-making and product roadmap.
• Travel expected 15-25%.

Skills

Customer success

Account management

Sales

Tools

Excel

Sheets

Looker

Job description

At Coursera, we aim to allow employees to develop their skills and grow their careers. One way we do this is with internal transfers. In order to support open and fair transfers, we practice transparency and have set guidelines for who is eligible to request a transfer.

Anyone who has been in their role for more than 6 months and in good standing may apply for a new position at Coursera. For consideration outside this timeframe, individuals should talk to their manager and People Business Partner. Please be sure to read the our Internal Mobility Program Policy here .

We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones - creating opportunities for teams to do their best work together. Our virtual hiring and onboarding experience makes it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career,

As a Customer Success Manager, your role is to ensure the success of our customers by serving as a trusted advisor and guiding them towards their desired outcomes. Your effectiveness will be measured by your adept management of client relationships and your ability to enhance customer satisfaction. Operating in a cross-functional capacity, you can anticipate collaborating with teams across Sales, Marketing, Content strategy, Product and Learner Operations, all working cohesively towards the shared goals of Coursera's growth and long-term success. Together, we are redefining how individuals acquire knowledge and skills, and we invite you to be a driving force as we transform lives through learning.

What you’ll be doing:

• Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements
• Responsible for client retention results, customer health metrics and verified outcomes
• Ensure customer success by driving adoption and key metrics, managing partner relationships, conducting business reviews, and sharing best practices - all is service of customers seeing value and growing their investment in their Coursera partnership.
• Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution
• Provide quantitative and qualitative analysis to inform team decision-making and product roadmap
• Travel expected 15-25%

Basic Qualifications:

• 3+ years of account management/sales/customer success experience
• Experience in driving client retention results, customer health metrics and driving value
• Experience increasing utilization metrics within assigned accounts

Preferred Qualifications:

• Experience with data heavy applications including Excel/Sheets and Looker
• Ability to articulate the power of education and learning to influence key business decision makers
• Strong sense of customer empathy and customer-centrism; to convert relationship and value into advocacy
• Entrepreneurial drive and ability to work autonomously in fast moving, quickly-changing environments
• Excellent interpersonal, communication, and presentation skills with a strong ability for problem solving and analytical thinking to translate data into action
• Experience working in Education Technology

If this opportunity interests you, you might like these courses on Coursera:

Compensation
At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.
This role is only available for hire in the UAE.

Posting Date
Posting Date: October 30, 2026
Application Window: October 30 - November 5, 2026
We anticipate the application window will be open until November 5 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [e-mail].

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