Customer Success Manager, MEA

Coursera Inc; Abu Dhabi; On-site; AED 270,000 - 390,000; Full time

Job summary

Coursera is seeking a Customer Success Manager in the UAE to ensure customer success by guiding them toward desired outcomes. You will manage relationships across Sales, Marketing, Content strategy, Product and Learner Operations to foster growth and long-term partnerships.

The role requires 3+ years in account management or customer success, proficiency with data tools, and a customer-centric mindset. Travel up to 25% and location-based considerations apply in the UAE.

Qualifications

• 3+ years in account management/sales/customer success.
• Experience driving client retention results and health metrics.
• Experience increasing utilization within assigned accounts.

Responsibilities

• Own strategic relationships with assigned customer accounts through a mix of remote and on-site engagements.
• Drive client retention results, customer health metrics and verified outcomes.
• Ensure customer success by driving adoption, managing partner relationships, conducting business reviews, and sharing best practices.
• Serve as primary escalation point for customer issues and ensure quick resolution.
• Provide quantitative and qualitative analysis to inform team decisions and product roadmap.
• Travel 15-25%.

Skills

Account management

Customer success

Relationship mgmt

Data analysis

Tools

Excel/Sheets

Looker

Job description

Job description

About Coursera + Udemy

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting ourblog.

Why join us now?

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape what comes next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

As a Customer Success Manager, your role is to ensure the success of our customers by serving as a trusted advisor and guiding them towards their desired outcomes. Your effectiveness will be measured by your adept management of client relationships and your ability to enhance customer satisfaction. Operating in a cross-functional capacity, you can anticipate collaborating with teams across Sales, Marketing, Content strategy, Product and Learner Operations, all working cohesively towards the shared goals of Coursera's growth and long-term success. Together, we are redefining how individuals acquire knowledge and skills, and we invite you to be a driving force as we transform lives through learning.

What you’ll be doing:

• Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements
• Responsible for client retention results, customer health metrics and verified outcomes
• Ensure customer success by driving adoption and key metrics, managing partner relationships, conducting business reviews, and sharing best practices – all is service of customers seeing value and growing their investment in their Coursera partnership.
• Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution
• Provide quantitative and qualitative analysis to inform team decision-making and product roadmap
• Travel expected 15-25%

Basic Qualifications:

• 3+ years of account management/sales/customer success experience
• Experience in driving client retention results, customer health metrics and driving value
• Experience increasing utilization metrics within assigned accounts

Preferred Qualifications:

• Experience with data heavy applications including Excel/Sheets and Looker
• Ability to articulate the power of education and learning to influence key business decision makers
• Strong sense of customer empathy and customer-centrism; to convert relationship and value into advocacy
• Entrepreneurial drive and ability to work autonomously in fast moving, quickly-changing environments
• Excellent interpersonal, communication, and presentation skills with a strong ability for problem solving and analytical thinking to translate data into action
• Experience working in Education Technology

Keep Learning

If this opportunity interests you, you might like these courses on Coursera:

• Business Strategy
• Business Analytics
• Influencing People
• Customer Analytics

Compensation
At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.
This role is only available for hire in the UAE.

For more information about how Coursera collects and uses your personal information, please see our Coursera + Udemy Global Applicant Privacy Notice.

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [e-mail].