Strategic Customer Success Partner – Emerging Markets

Anaplan; Dubai; On-site; AED 380,000 - 520,000; Full time

Job summary

Anaplan in Dubai, UAE seeks a highly experienced Customer Success Business Partner for its Emerging Markets team. You will manage a portfolio of key accounts, ensuring deployment, user adoption and ongoing health of Anaplan solutions, while collaborating with Partners and Professional Services to optimize ROI.

You will drive strategic value with executive stakeholders, expand footprints, and guide customers through governance and CoE initiatives amid a regional, travel-friendly role.

Qualifications

• Fluent in Arabic and English, spoken and written.
• Experience in customer success, presales, or management consulting in the GCC.
• Background in Enterprise Performance Management, Planning, or Analytics.
• Familiarity with Anaplan or similar enterprise planning platforms.
• Excellent communication and presentation skills with C-suite interactions.
• Experience leading cross-functional teams across complex customer needs.
• Willingness to travel regionally across the GCC.

Responsibilities

• Drive adoption, retention, expansion and ROI across GCC, Turkey, Emerging Markets and Africa.
• Act as trusted advisor guiding customers through value delivery lifecycle.
• Lead executive Quarterly Success Reviews and present to sponsors.
• Identify upsell and cross-sell opportunities while ensuring retention.
• Advocate for customer needs and align goals with internal teams.
• Collaborate with Renewal Managers and AEs on risk mitigation plans.
• Advise on establishing Centers of Excellence and governance models.

Skills

Arabic & English

Executive communication

Customer success

SaaS / enterprise software

Project leadership

Stakeholder management

Travel willingness

Tools

Anaplan platform

CRM systems

Job description

Anaplan in Dubai, UAE seeks a highly experienced Customer Success Business Partner for its Emerging Markets team. You will manage a portfolio of key accounts, ensuring deployment, user adoption and ongoing health of Anaplan solutions, while collaborating with Partners and Professional Services to optimize ROI.

You will drive strategic value with executive stakeholders, expand footprints, and guide customers through governance and CoE initiatives amid a regional, travel-friendly role.