Customer Success Business Partner UAE And Emerging

Anaplan; Dubai; On-site; AED 380,000 - 520,000; Full time

Job summary

Anaplan in Dubai, UAE seeks a highly experienced Customer Success Business Partner for its Emerging Markets team. You will manage a portfolio of key accounts, ensuring deployment, user adoption and ongoing health of Anaplan solutions, while collaborating with Partners and Professional Services to optimize ROI.

You will drive strategic value with executive stakeholders, expand footprints, and guide customers through governance and CoE initiatives amid a regional, travel-friendly role.

Qualifications

• Fluent in Arabic and English, spoken and written.
• Experience in customer success, presales, or management consulting in the GCC.
• Background in Enterprise Performance Management, Planning, or Analytics.
• Familiarity with Anaplan or similar enterprise planning platforms.
• Excellent communication and presentation skills with C-suite interactions.
• Experience leading cross-functional teams across complex customer needs.
• Willingness to travel regionally across the GCC.

Responsibilities

• Drive adoption, retention, expansion and ROI across GCC, Turkey, Emerging Markets and Africa.
• Act as trusted advisor guiding customers through value delivery lifecycle.
• Lead executive Quarterly Success Reviews and present to sponsors.
• Identify upsell and cross-sell opportunities while ensuring retention.
• Advocate for customer needs and align goals with internal teams.
• Collaborate with Renewal Managers and AEs on risk mitigation plans.
• Advise on establishing Centers of Excellence and governance models.

Skills

Arabic & English

Executive communication

Customer success

SaaS / enterprise software

Project leadership

Stakeholder management

Travel willingness

Tools

Anaplan platform

CRM systems

Job description

Job Description:

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together!

Are you looking for a high-impact opportunity where your expertise will be immediately valued?

We are seeking a highly experienced Customer Success Business Partner to join our Emerging Markets team

In this highly visible and vital role, you will be a driving force within our Customer Success team. You will step into an established portfolio of key accounts, taking primary responsibility for the successful deployment, user adoption, and ongoing health of their Anaplan solutions.

As the strategic anchor for our customers, you will collaborate closely with Partners and Professional Services to ensure seamless implementations, exceptional ROI, and long-term success. If you are a seasoned CS professional who thrives in relationship-first, complex enterprise environments and loves delivering immediate value, this is the perfect opportunity to make your mark.

Your Impact

• Drive Immediate Value: Manage a prominent GCC, Turkey and Emerging Markets to include Africa portfolio, hitting the ground running to drive adoption, retention, expansion, and maximum ROI in equal measure.
• Be a Trusted Advisor: Guide customers through the value delivery lifecycle, helping them transform their processes and achieve critical business objectives using Anaplan.
• Strategic Leadership: Lead executive-level Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and key stakeholders — comfortably navigating the relationship-driven, protocol-conscious engagement style expected across GCC enterprise and sovereign accounts.
• Uncover Opportunities: Identify customer pain points and conduct targeted workshops to promote new use cases, surfacing upsell and cross-sell opportunities alongside proactive retention planning.
• Champion the Customer: Proactively build strong relationships, acting as the internal voice of the customer to raise risks, advocate for their needs, and ensure goal alignment.
• Mitigate Risk: Identify renewal risks early and partner seamlessly with Renewal Managers and Account Executives on robust mitigation plans.
• Empower Self-Sufficiency: Advise customers on establishing Centers of Excellence (CoE) or similar governance models, integrating with existing internal governance structures where relevant, to promote long-term self-sufficiency.
• Leave a Legacy: Contribute to our evolving customer success assets, playbooks, and reference case studies, leaving the team stronger than you found it.

Your Qualifications

• Fluent in Arabic and English, spoken and written — non-negotiable for this role given the customer base.
• Previous experience driving value in customer success, presales, or management consulting roles, ideally within the GCC.
• Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics, with the ability to relate directly to customers underlying business challenges.
• Familiarity with at least one of Anaplans main Lines of Business (e.g., Finance, Supply Chain, or Sales Planning).
• Exceptional communication and presentation skills; comfortable and confident engaging at all levels, including the C-suite and government stakeholders.
• Proven track record in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles.
• A unique ability to translate complex technical concepts into clear, customer-friendly business value.
• Familiarity with software development processes and design methodologies.
• A customer-first mindset coupled with strong problem-solving skills and the ability to remain calm and decisive under pressure.
• Experience leading cross-functional teams to address sophisticated customer needs or deliver key projects.
• Openness to regular regional travel to customer sites across the GCC

Preferred Skills

• Subject matter expertise in Planning and Modelling, particularly in Supply Chain, Finance, or Sales.
• Hands-on experience advising on or establishing a Center of Excellence (CoE) or similar governance structure.
• Familiarity with Anaplan or comparable enterprise planning platforms.
• Background in change management and enterprise-wide business transformation initiatives.
• Experience crafting customer-facing collateral, such as success playbooks or templates.
• Exposure to renewal strategy and expanding customer footprints through upsell/cross-sell practices.
• Prior experience working with sovereign or government-affiliated enterprise accounts.

Our Commitment to Diversity, Equity, Inclusionand Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper – this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.