Strategic Customer Success Leader for B2B SaaS

Qashio Inc.; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Qashio Inc. in Dubai is seeking a Customer Success Executive to own the full lifecycle of assigned accounts, from onboarding to adoption and retention.

You will proactively identify opportunities and collaborate with Product, Support and Sales to drive customer outcomes. The role emphasizes proactive issue prevention, strategic advising, and expanding accounts through thoughtful solutions, while maintaining strong relationships and measurable success metrics.

Qualifications

• 2+ years of B2B SaaS customer success or related roles.
• Strong verbal and written communication and strategic planning skills.
• Experience with FinTech, accounting software, and expense management.
• Proficient with CRM, Microsoft Office and Google Workspace.

Responsibilities

• Own day-to-day contact for assigned accounts to build trust and identify opportunities.
• Review customer journeys to help them reach goals with targeted support.
• Implement strategies to expand accounts, raise retention, and solve issues.
• Offer product solutions to pain points and seek opportunities to grow the business.
• Act as trusted advisor to forecast needs and propose features.
• Regularly check in to ensure customers use Qashio features and derive value.
• Coordinate with internal teams to meet targets and share insights.
• Provide customer success metrics and data as directed.
• Drive integration between Qashio and clients' ERP systems.

Skills

Customer success management

SaaS experience

Account management

Strategic planning

Project management

Communication skills

FinTech domain knowledge

Education

Bachelor’s or postgraduate degree in business or related field

Tools

CRM software

Microsoft Office

Google Workspace

Job description

Qashio Inc. in Dubai is seeking a Customer Success Executive to own the full lifecycle of assigned accounts, from onboarding to adoption and retention.

You will proactively identify opportunities and collaborate with Product, Support and Sales to drive customer outcomes. The role emphasizes proactive issue prevention, strategic advising, and expanding accounts through thoughtful solutions, while maintaining strong relationships and measurable success metrics.