Customer Success Operations Coordinator

Qashio Inc.; Dubai Emirate; On-site; AED 60,000 - 90,000; Full time

Job summary

Qashio Inc. is seeking a Customer Success Admin in Dubai to provide essential administrative and operational support to the CS team. You will manage customer data in the CS CRM, assist with scheduling, presentations, and materials, and help generate reports supporting growth and retention.

You will coordinate with Sales, Product, and Support, manage CS documentation, and help onboarding/offboarding while driving process improvements for efficiency.

Qualifications

• 1-3 years of administrative support in a B2B SaaS environment.
• Experience supporting a Sales or Customer Success team.
• Proficiency in English; Arabic language skills are a plus.
• Strong organizational skills and exceptional attention to detail.

Responsibilities

• Maintaining accurate customer data and records within the CS CRM (Hubspot and other software).
• Assisting CS team with scheduling meetings, preparing presentations, and organizing materials.
• Supporting creation and distribution of internal reports and dashboards on growth, engagement and retention.
• Coordinating communication between CS and Sales, Product, and Customer Support.
• Managing CS-related documentation, ensuring information is up-to-date and accessible.
• Providing administrative support for onboarding and offboarding processes and system updates.
• Collaborating on initiatives to improve CS processes and overall efficiency.

Skills

CRM systems

Data entry

Scheduling

Reporting

Google Workspace

Communication skills

English proficient

Tools

Hubspot

Asana

Notion

Google Sheets

Job description

Qashio Inc. is seeking a Customer Success Admin in Dubai to provide essential administrative and operational support to the CS team. You will manage customer data in the CS CRM, assist with scheduling, presentations, and materials, and help generate reports supporting growth and retention.

You will coordinate with Sales, Product, and Support, manage CS documentation, and help onboarding/offboarding while driving process improvements for efficiency.