Strategic CSM & Account Manager – MENA (Arabic/English)

Thomson Reuters; Dubai; On-site; AED 200,000 - 250,000; Full time

Job summary

A leading global information provider is seeking an experienced Account Manager / Customer Success Manager to support and grow existing business in the MENA region from their Dubai office. The ideal candidate must be a native Arabic speaker with fluency in English, possess proven experience in customer success and account management, and demonstrate exceptional relationship-building skills. Responsibilities include driving retention strategies, providing strategic guidance on applications, and ensuring high satisfaction for clients leveraging legal content and AI solutions.

Benefits

Hybrid Work Model

Flexible Work-Life Balance

Career Development and Growth

Industry Competitive Benefits

Social Impact Opportunities

Making a Real-World Impact

Qualifications

• Proven experience in Customer Success and account management across MENA markets.
• Strong track record in legal/regulatory/SaaS sectors with deep understanding of client workflows.
• Exceptional relationship-building and negotiation skills at executive level.

Responsibilities

• Drive retention and expansion strategies for existing accounts.
• Build and maintain trusted relationships with C-level executives.
• Act as a strategic advisor on legal content and AI solutions.

Skills

Customer Success

Account Management

Negotiation

Fluency in Arabic

Fluency in English

Relationship Building

Problem Solving

Tools

Salesforce

Job description

A leading global information provider is seeking an experienced Account Manager / Customer Success Manager to support and grow existing business in the MENA region from their Dubai office. The ideal candidate must be a native Arabic speaker with fluency in English, possess proven experience in customer success and account management, and demonstrate exceptional relationship-building skills. Responsibilities include driving retention strategies, providing strategic guidance on applications, and ensuring high satisfaction for clients leveraging legal content and AI solutions.