Strategic Client Growth & Retention Lead

Creation Business Consultants; Dubai; On-site; AED 300,000 - 480,000; Full time

Job summary

Creation Business Consultants in Dubai is seeking a Senior Client Relationship Manager to lead strategic client relationships, ensure service excellence, and drive renewals and upsell opportunities across the UAE and GCC.

You will work with clients to understand needs, tailor services, negotiate terms at renewals, and coordinate with internal teams to resolve issues and sustain high client satisfaction.

Qualifications

• Experience in client relations and business development
• Degree qualified in business administration, compliance, or relevant field
• 5+ years working in corporate services or professional services within UAE, KSA
• Proven operational, project management and customer support record for 10+ years
• Proficiency in MS Office and CRM software (e.g. Zoho)
• UAE, Saudi Arabia and wider GCC market knowledge
• Experience in meeting sales and departmental targets

Responsibilities

• Setting, monitoring, and achieving monthly, quarterly, and yearly client retention targets
• Preparing weekly, monthly, quarterly, and yearly retention, cross sales, and new sales target reports for senior management
• Creating and implementing an annual client retention strategy and sales plan
• Identifying and maintaining key strategic partnerships and stakeholders to achieve annual budgets in the UAE, KSA, and other jurisdictions
• Contributing to decision making and implementing best practices across the company as a senior member of the team
• Cultivate and maintain strong relationships with existing clients, ensuring client perception of value exceeds expectations
• Understand client needs to tailor services accordingly
• Collaborate with clients to negotiate terms during contract renewals
• Work with internal teams to resolve client issues and ensure satisfaction
• Identify opportunities to upsell or cross sell additional services to existing clients
• Provide insights and recommendations for service enhancements based on client feedback

Skills

Relationship management

Account planning

Business development

Strategic planning

Sales planning

Cross-selling

Education

Bachelor's degree in business administration or related field

Tools

Zoho CRM

MS Office

Job description

Creation Business Consultants in Dubai is seeking a Senior Client Relationship Manager to lead strategic client relationships, ensure service excellence, and drive renewals and upsell opportunities across the UAE and GCC.

You will work with clients to understand needs, tailor services, negotiate terms at renewals, and coordinate with internal teams to resolve issues and sustain high client satisfaction.