Strategic Account Manager - Restaurant Partners (Dubai)

Talabat; Dubai; On-site; AED 156,240 - 245,520; Full time

Benefits offered by this job

Healthcare coverage

Gym membership

Wellness facilities

City Walk Dubai office

Job summary

Talabat, a leading regional delivery platform, is seeking an Account Manager for Restaurant Partners in Dubai. You will manage a portfolio of restaurant and vendor accounts, build lasting relationships with owners and operators, and serve as the primary contact for commercial, operational, and platform needs.

Fluency in Arabic is mandatory, and strong English communication is required. This role collaborates with Marketing, Logistics, Operations, Onboarding, and Support to drive order growth,

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, or related discipline.
• Minimum 3 years of experience in account management, sales, partner success, or business development.
• Previous experience in food technology, restaurants, FMCG, e-commerce, marketplaces, or digital platforms is advantageous.
• Fluency in Arabic is mandatory.
• Strong English communication skills are required.

Responsibilities

• Manage a portfolio of existing restaurant and vendor partner accounts.
• Build strong, long-term relationships with partner owners, managers, and operational contacts.
• Serve as the main point of contact for commercial, operational, and platform-related requirements.
• Maintain high levels of partner satisfaction through proactive communication and responsive support.
• Identify account risks and take early action to improve partner engagement and retention.
• Act as a trusted advisor by sharing relevant commercial and operational insights.
• Analyse sales, order volume, conversion, engagement, availability, and delivery performance data.
• Review menu performance, product mix, pricing, promotions, and customer demand patterns.
• Identify areas where partners can improve revenue, operational efficiency, and customer experience.
• Translate performance data into clear and actionable recommendations.
• Conduct regular business reviews with assigned partners.
• Present account results, challenges, opportunities, and agreed growth plans.
• Identify opportunities to increase sales across the assigned portfolio.

Skills

Account management

Restaurant partnerships

Vendor management

Partner success

Portfolio management

Relationship management

Sales growth

Commercial negotiations

Contract renewals

Business reviews

Performance analysis

Revenue optimization

Menu optimization

Pricing analysis

Promotional campaigns

Cross-selling

Upselling

Customer engagement

Conversion improvement

Service-level agreements

Partner retention

Delivery performance

Data dashboards

Microsoft Excel

Google Sheets

Stakeholder management

Cross-functional collaboration

Arabic communication

E-commerce

Food technology

Education

Bachelor's degree in Business Administration, Marketing, Sales, or a related discipline

Tools

Microsoft Excel

Google Sheets

Job description

Talabat, a leading regional delivery platform, is seeking an Account Manager for Restaurant Partners in Dubai. You will manage a portfolio of restaurant and vendor accounts, build lasting relationships with owners and operators, and serve as the primary contact for commercial, operational, and platform needs.

Fluency in Arabic is mandatory, and strong English communication is required. This role collaborates with Marketing, Logistics, Operations, Onboarding, and Support to drive order growth,