Store Manager - Retail Operations

Majid Al Futtaim; Dubai; On-site; AED 167,400 - 279,000; Full time

Job summary

Majid Al Futtaim is seeking a Store Manager for its retail operations in Dubai. The role requires strong leadership to enhance store performance, drive sales growth, and maintain high customer service standards.

Ideal candidates will have 4-5 years of retail managerial experience, a proven track record in sales and profitability, and the ability to innovate to attract new customers. The position emphasizes operational compliance and teamwork.

Qualifications

• 4-5 years of retail industry experience with a strong managerial background.
• Proven experience as a Store Manager or similar leadership role.
• Strong record of maximizing business performance and customer satisfaction.

Responsibilities

• Lead daily store operations to achieve sales targets.
• Ensure the highest levels of customer service are delivered.
• Develop action plans to improve overall sales and customer engagement.

Skills

Store management

Retail operations

Sales performance

Customer service

Team leadership

Staff coaching

Retail training

Store profitability

Brand standards

Stock management

Job description

Store Manager – Retail Operations (Dubai, United Arab Emirates)

The role is a leadership position focused on store performance, team development, customer experience, sales growth, operational compliance, and profitability for Majid Al Futtaim Lifestyle.

Key Responsibilities

• Lead daily store operations to achieve sales targets, profitability goals, customer experience standards, and brand performance expectations.
• Ensure the highest levels of customer service are delivered by the entire store team at all times.
• Manage, coach, train, and motivate store employees to improve product knowledge, service quality, sales performance, and operational accountability.
• Create practical and innovative initiatives to attract new customers, increase store traffic, improve conversion, and enhance profitability.
• Monitor brand performance, stock levels, best sellers, slow‑moving products, and sales trends to identify opportunities for business growth.
• Develop action plans to improve overall sales, sell‑through, customer engagement, and stock productivity.
• Ensure full compliance with company policies, operational procedures, security standards, sales controls, record keeping, cash handling, and protection of company assets.
• Plan, organize, and execute key in‑store processes including cash intake, cash handling, stockroom control, stock‑take administration, and daily operational routines.
• Ensure company health and safety, security, and compliance policies are followed across the store.
• Escalate health, safety, security, or compliance concerns to the Excellence and Compliance team in a timely and professional manner.
• Provide clear analytical feedback to operations, buying, and planning teams regarding product performance, pricing, customer demand, competitor activity, and store opportunities.
• Support effective store workforce planning, task allocation, performance follow‑up, and team accountability.
• Identify critical priorities, coordinate with relevant stakeholders, and support timely decision‑making for store operations and commercial actions.
• Make sound decisions when required, balancing customer needs, business goals, team capability, and operational requirements.

Ideal Profile

• 4-5 years of retail industry experience with a strong managerial background.
• Proven experience as a Store Manager, Assistant Store Manager, Retail Manager, Boutique Manager, or similar store leadership role.
• Strong record of maximizing business performance, sales growth, store profitability, and customer satisfaction.
• Good understanding of key customer segments with the ability to help store teams understand customer needs and shopping behavior.
• Strong leadership skills with the ability to coach, guide, motivate, and develop retail store teams.
• Practical understanding of store operations, stock management, cash handling, stockroom control, stock‑take processes, compliance, and customer service standards.
• Ability to analyze sales performance, stock movement, product trends, and commercial opportunities.
• Strong decision‑making ability, including knowing when to act independently and when to elevate matters to senior stakeholders.
• Ability to manage multiple priorities in a fast‑paced retail environment.
• Strong communication, stakeholder coordination, and problem‑solving skills.
• Professional attitude with commitment to brand standards, operational excellence, and customer‑focused retail service.

Required Skills

• Store management
• Retail operations
• Sales performance
• Customer service
• Team leadership
• Staff coaching
• Retail training
• Store profitability
• Brand standards
• Stock management
• Stockroom control
• Cash handling
• Stock‑take administration
• Retail compliance
• Health and safety
• Security procedures
• Sales analysis
• Product performance review
• Best‑seller tracking
• Slow‑moving stock analysis
• Customer segmentation
• In‑store execution
• Stakeholder coordination
• Decision‑making
• Retail reporting
• Operations support