Store Manager - Retail Operations

GMG Gulf; Dubai; On-site; AED 14,000 - 20,000; Full time

Job summary

GMG Gulf in Dubai seeks a Store Manager – Retail Operations to lead store performance in commercial, operational and customer service areas. You will drive sales targets, manage staff, inventory, cash controls and visual standards while ensuring policy compliance.

The role requires 5–7 years in retail with at least 3 years in a supervisory capacity, English fluency and a strong grasp of loss prevention, stock management and merchandising.

Qualifications

• Bachelor's degree in any discipline.
• Five to seven years of relevant retail industry experience.
• At least three years of experience in a comparable supervisory retail operations role.
• Proven ability to manage store sales, operations and team performance.
• Strong product or category knowledge.
• Customer‑focused approach with effective complaint‑resolution skills.
• Experience managing point‑of‑sale activity, cash controls and store administration.
• Practical knowledge of stock receiving, replenishment, transfers and inventory accuracy.
• Strong understanding of loss prevention, fraud controls and merchandise security.
• Ability to interpret sales reports and recommend commercial actions.
• Experience maintaining visual merchandising and store presentation standards.
• Confident leadership, coaching and performance management capabilities.
• Proficiency in Microsoft Office and relevant retail tools.
• Fluent written and spoken English.
• Arabic language skills are an advantage.

Responsibilities

• Communicate store sales targets clearly and guide the team toward agreed financial objectives.
• Monitor daily, weekly and monthly performance against revenue, conversion and productivity goals.
• Develop action plans to improve sales, profitability and customer engagement.
• Maintain effective loss prevention standards covering cash, fraud and merchandise theft.
• Ensure all cash handling and point‑of‑sale activities comply with approved procedures.
• Oversee sales transactions, customer orders, payments, refunds and returns.
• Ensure sales are registered accurately and inventory records are updated correctly.
• Manage petty cash, change floats and point‑of‑sale cash elements.
• Audit store administration regularly and resolve documentation or control issues.
• Support annual stock counts, cycle counts and spot checks.
• Investigate stock variances and implement corrective action.
• Handle customer complaints professionally and resolve issues within company policy.
• Respond promptly to customer feedback and identify recurring service concerns.
• Track brand performance and evaluate results across new and core product collections.
• Research market trends, competitor activity and local trading conditions.
• Recommend commercial actions to improve store sales and profitability.
• Review sales reports and use findings to maximize stock potential.
• Maintain window displays and in‑store merchandising according to brand guidelines.
• Ensure promotional displays, product placement and visual standards remain accurate.
• Oversee stock availability, order management and back‑store organization.
• Control stock movement within the store and maintain accurate merchandise records.
• Monitor stock ageing, product loss, space utilisation and inventory productivity.
• Coordinate with the Facilities department on store repairs and equipment replacement.
• Support preventive maintenance programmes that extend the usable life of store assets.
• Maintain staffing levels that support operational demand and customer service expectations.
• Prepare staff schedules and ensure adequate coverage across all shifts.
• Plan rosters around seasonal peaks, promotional events and expected customer traffic.
• Ensure employees are trained in receiving, stock transfers, replenishment and inbound goods handling.
• Maintain compliance with store operating procedures, safety standards and brand requirements.

Skills

Store management

Sales target achievement

Team leadership

Customer service

Cash handling

Loss prevention

Inventory management

Visual merchandising

Sales reporting

Market trend analysis

Education

Bachelor's degree

Tools

Point‑of‑sale management

Microsoft Office

Job description

Store Manager – Retail Operations

Location: Dubai, United Arab Emirates

Industry: Retail

Job Type: Full-time

Experience: 5-7 years in retail, including at least 3 years in a supervisory role

Salary: 14,000 – 20,000 AED (estimated range; confirm final offer with employer)

Gender: Any | Candidate Nationality: Any

Job Summary

The Store Manager – Retail Operations will lead the commercial, operational, and customer‑service performance of the store. The role requires disciplined management of sales targets, staffing, inventory, cash controls, visual standards and customer feedback while ensuring compliance with company policies. The manager will coach the store team, communicate clear objectives, and create a performance‑focused environment to improve profitability, stock productivity, and the overall retail experience.

Responsibilities

• Communicate store sales targets clearly and guide the team toward agreed financial objectives.
• Monitor daily, weekly and monthly performance against revenue, conversion and productivity goals.
• Develop action plans to improve sales, profitability and customer engagement.
• Maintain effective loss prevention standards covering cash, fraud and merchandise theft.
• Ensure all cash handling and point‑of‑sale activities comply with approved procedures.
• Oversee sales transactions, customer orders, payments, refunds and returns.
• Ensure sales are registered accurately and inventory records are updated correctly.
• Manage petty cash, change floats and point‑of‑sale cash elements.
• Audit store administration regularly and resolve documentation or control issues.
• Support annual stock counts, cycle counts and spot checks.
• Investigate stock variances and implement corrective action.
• Handle customer complaints professionally and resolve issues within company policy.
• Respond promptly to customer feedback and identify recurring service concerns.
• Track brand performance and evaluate results across new and core product collections.
• Research market trends, competitor activity and local trading conditions.
• Recommend commercial actions to improve store sales and profitability.
• Review sales reports and use findings to maximize stock potential.
• Maintain window displays and in‑store merchandising according to brand guidelines.
• Ensure promotional displays, product placement and visual standards remain accurate.
• Oversee stock availability, order management and back‑store organization.
• Control stock movement within the store and maintain accurate merchandise records.
• Monitor stock ageing, product loss, space utilisation and inventory productivity.
• Coordinate with the Facilities department on store repairs and equipment replacement.
• Support preventive maintenance programmes that extend the usable life of store assets.
• Maintain staffing levels that support operational demand and customer service expectations.
• Prepare staff schedules and ensure adequate coverage across all shifts.
• Plan rosters around seasonal peaks, promotional events and expected customer traffic.
• Ensure employees are trained in receiving, stock transfers, replenishment and inbound goods handling.
• Maintain compliance with store operating procedures, safety standards and brand requirements.

People Management

• Set clear sales, service and operational expectations for each team member.
• Coach employees on selling techniques, customer engagement and product knowledge.
• Monitor individual performance and provide regular feedback.
• Identify development needs and create practical improvement plans.
• Support employee retention through fair leadership, recognition and career guidance.
• Build a collaborative store culture based on accountability and customer focus.
• Delegate responsibilities according to capability and operational demand.
• Address performance concerns promptly and consistently.
• Motivate the team during high‑volume periods and important promotional campaigns.
• Ensure new employees receive effective induction and role‑specific training.

Ideal Profile

• Bachelor's degree in any discipline.
• Five to seven years of relevant retail industry experience.
• At least three years of experience in a comparable supervisory retail operations role.
• Proven ability to manage store sales, operations and team performance.
• Strong product or category knowledge.
• Customer‑focused approach with effective complaint‑resolution skills.
• Experience managing point‑of‑sale activity, cash controls and store administration.
• Practical knowledge of stock receiving, replenishment, transfers and inventory accuracy.
• Strong understanding of loss prevention, fraud controls and merchandise security.
• Ability to interpret sales reports and recommend commercial actions.
• Experience maintaining visual merchandising and store presentation standards.
• Confident leadership, coaching and performance management capabilities.
• Proficiency in Microsoft Office and relevant retail tools.
• Fluent written and spoken English.
• Arabic language skills are an advantage.
• Strong planning, organisation and problem‑solving abilities.
• Flexibility to work around retail schedules, seasonal demand and promotional events.

Skills Set

• Retail store management
• Sales target achievement
• Retail operations
• Team leadership
• Customer service
• Complaint resolution
• Point‑of‑sale management
• Cash handling
• Loss prevention
• Fraud control
• Inventory management
• Stock availability
• Stock ageing analysis
• Back‑store management
• Product replenishment
• Stock transfers
• Visual merchandising
• Sales reporting
• Competitor analysis
• Market trend analysis
• Staff scheduling
• Workforce planning
• Performance coaching
• Product knowledge
• Microsoft Office
• Retail SOP compliance