Store Manager - Lifestyle Retail Operations

Majid Al Futtaim; Dubai; On-site; AED 12,000 - 18,000; Full time

Job summary

Majid Al Futtaim Lifestyle in Dubai is seeking an experienced Store Manager to lead a premium lifestyle retail store. You will drive sales, manage the team, and uphold brand standards while ensuring exceptional customer service.

The role focuses on daily store performance, stock control, and promotional execution in a fast-paced environment. Strong leadership and English communication are essential for success in this position.

Qualifications

• 4–5 years of experience in retail operations or comparable customer-facing environment.
• Ability to lead a store team and achieve commercial targets while maintaining brand standards.
• Strong English communication and people-management skills.

Responsibilities

• Lead the store team to deliver exceptional customer service in line with brand experience standards.
• Monitor and improve service quality, drive sales, and manage daily store performance.
• Coach and develop staff, assign shifts, and ensure stock control and loss prevention.
• Coordinate promotions, brand campaigns, launches and seasonal activities with internal teams.
• Ensure compliance with health, safety, cash-handling and store procedures.
• Open/close store, manage stock, and report performance and risks to senior leadership.

Skills

Store management

Retail operations

Sales target management

Customer experience

Team leadership

Shift planning

Stock control

Loss prevention

Health and safety

Cross-functional coordination

English communication

Education

High school diploma

Job description

Store Manager - Lifestyle Retail Operations Job Snapshot Role: Store Manager - Lifestyle Retail Operations Location: Dubai, United Arab Emirates Industry: Retail Function: Store-Branch Management Experience: 4-5 years Job Type: Full-time Position Overview Store Manager - Lifestyle Retail Operations in Dubai, United Arab Emirates is a Retail opportunity focused on sales growth, customer experience, team leadership, stock control, and daily store performance. Majid Al Futtaim is hiring an experienced retail professional who can lead store teams, achieve commercial targets, implement brand activities, resolve customer concerns, and maintain operational compliance in a fast-paced lifestyle environment.

Job Details

Country: United Arab Emirates City: Dubai Industry: Retail Function: Store-Branch Management Salary: 12000-18000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Store Manager will support the consistent commercial and operational performance of an assigned lifestyle retail store. The position combines sales leadership, customer service, employee development, promotional execution, stock protection, and policy compliance. Strong day-to-day management will help improve profitability, maintain brand presentation, reduce inventory losses, and ensure customers receive a reliable and engaging shopping experience.

Key Responsibilities

• Lead the store team in delivering customer service that reflects company and brand experience standards.
• Ensure employees understand customer needs, product trends, service expectations, and current commercial priorities.
• Create a customer-focused store environment where enquiries and requests are handled promptly.
• Monitor service quality throughout the trading day and address gaps through coaching and follow-up.
• Resolve customer complaints professionally and within suitable timelines.
• Escalate serious or unresolved concerns to the appropriate management level.
• Track store sales performance against daily, weekly, and monthly targets.
• Communicate key performance indicators clearly and ensure each employee understands their contribution.
• Identify practical opportunities to improve sales, conversion, average transaction value, and customer retention.
• Encourage the team to recommend suitable products and provide informed purchasing guidance.
• Implement approved sales promotions, brand campaigns, product launches, and seasonal activities.
• Brief employees on campaign objectives, pricing, promotional conditions, and required customer communication.
• Coordinate with support teams to ensure promotional materials and operational requirements are ready on time.
• Review campaign execution and identify changes that may improve results.
• Manage daily store operations and maintain continuity during the absence of senior store leadership.
• Open or close the store according to assigned schedules and approved procedures.
• Allocate tasks, monitor completion, and adjust employee deployment based on customer traffic.
• Address operational disruptions quickly to minimize their impact on customers and sales.
• Maintain compliance with company policies, operating procedures, and brand guidelines.
• Protect merchandise, equipment, cash, and store assets from avoidable loss or damage.
• Monitor stock handling, storage, transfers, returns, and replenishment procedures.
• Identify stock discrepancies and coordinate timely investigation and correction.
• Work with the Excellence and Compliance team to prepare for scheduled stock counts.
• Ensure stock-count activities follow approved processes and reporting requirements.
• Review inventory results and support corrective action for variances.
• Maintain accurate records relating to sales, stock, attendance, incidents, and operational activity.
• Support recruitment, onboarding, coaching, and development of store employees.
• Set clear performance expectations and provide regular feedback to team members.
• Identify training needs and coordinate practical development support.
• Promote teamwork, accountability, punctuality, and professional conduct.
• Manage shift schedules and employee coverage according to trading requirements.
• Conduct team briefings covering sales results, customer feedback, promotions, stock, and operational priorities.
• Coordinate with Visual Merchandising, Marketing, Human Resources, Finance, Logistics, and other support teams.
• Ensure the sales floor, fitting rooms, cash areas, storage spaces, and customer zones remain organized.
• Monitor store presentation and confirm that displays meet brand requirements.
• Follow health, safety, security cash-handling and loss-prevention procedures.
• Prepare store performance updates and communicate risks, achievements, and required actions.
• Support wider business initiatives and complete additional operational duties when required.

Ideal Profile

The successful candidate will hold a high school certificate or diploma. A qualification in Retail Management, Business, Sales, Customer Service, or a related field would be an advantage. Applicants should have 4-5 years of experience in retail operations, store supervision, sales leadership, or a comparable customer-facing environment. Previous exposure to lifestyle, fashion, beauty, home, accessories, or premium consumer brands would be valuable. The role requires practical experience in sales target achievement, team supervision, customer complaint handling, promotional execution, stock control, and store compliance. Candidates should communicate confidently in English and be comfortable guiding employees, handling difficult situations, and coordinating with support departments. Strong organization, commercial awareness, and a hands-on leadership style are essential. The preferred candidate will be a dependable team player who can remain calm during busy periods, make timely decisions, and maintain service standards while balancing operational and financial priorities.

Skills Set

• Store management
• Retail operations
• Lifestyle retail
• Sales target management
• Key performance indicators
• Customer experience
• Customer complaint resolution
• Team leadership
• Employee coaching
• Staff development
• Shift planning
• Task allocation
• Sales promotions
• Brand activations
• Product launches
• Commercial awareness
• Conversion improvement
• Average transaction value
• Customer retention
• Stock control
• Inventory management
• Stock counts
• Stock reconciliation
• Loss prevention
• Damage reduction
• Store compliance
• Cash-handling procedures
• Store opening and closing
• Visual merchandising coordination
• Operational reporting
• Performance management
• Store presentation
• Health and safety
• Cross-functional coordination
• English communication
• Problem-solving
• Time management
• Team collaboration

Why Join Us

This position offers the opportunity to manage customer experience, sales delivery, employee performance, and operational standards within Majid Al Futtaim Lifestyle's established Retail network. The role provides practical leadership exposure and direct responsibility for commercial results in a high-traffic store environment. Experienced store leaders remain essential as lifestyle brands expand their physical and omnichannel presence across Dubai. Strong performance can support progression into senior store management, area operations, retail excellence, commercial management, training, or regional brand leadership roles.

About the Company

Majid Al Futtaim is a regional business operating retail, shopping, leisure, entertainment, and lifestyle destinations across multiple markets. Through Majid Al Futtaim Lifestyle, the organization manages international consumer brands and supports their growth through customer-focused stores, disciplined operations, employee development, and modern retail practices.