Senior Store Manager - Retail Operations

AlFuttaim; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Al-Futtaim Retail in Dubai seeks a Senior Store Manager to lead overall store performance, balancing sales, profitability, customer experience, and operations. You will drive commercial results, coach the team, and ensure brand standards are upheld in all store activities.

The role emphasizes strategic decision-making, hands-on leadership, and developing a capable store team through recruitment, coaching and performance management.

Qualifications

• Proven track record of achieving sales and profitability targets.
• Strong leadership and people-management skills.
• Excellent communication and interpersonal abilities.
• Customer-first approach to store management.
• Ability to resolve customer concerns professionally.
• Highly organized with attention to detail.
• Experience enabling operational excellence in retail.
• Capable of coaching and developing store staff.

Responsibilities

• Develop and execute store strategies to meet sales and profitability goals.
• Lead, coach, and develop the store team for high performance.
• Maintain a customer-first environment and address service issues promptly.
• Oversee stock, cash handling, and store operations.
• Coordinate visuals with merchandising for seasonal campaigns.

Skills

Sales leadership

People management

Communication

Customer focus

Operational excellence

Merchandising

Problem solving

Organizational skills

Job description

Senior Store Manager - Retail Operations Job Snapshot

Role: Senior Store Manager

Location: Dubai, United Arab Emirates

Industry: Retail

Function: Store-Branch Management

Experience: Experience in delivering sales and profitability results

Job Type: Full-time

Al-Futtaim Retail is hiring a Senior Store Manager in Dubai, United Arab Emirates to lead the overall commercial and operational performance of the store. The role combines sales and profitability management, team leadership, customer service, inventory control, operational excellence, and visual merchandising. The Senior Store Manager will establish a strong trading mindset across the team while maintaining brand standards and delivering a consistently high-quality customer experience.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Retail

Function: Store-Branch Management

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full-time

Overview of the Role The Senior Store Manager has end-to-end responsibility for store performance, balancing commercial priorities with customer service and operational standards. The position requires strategic decision-making alongside hands-on leadership to ensure sales opportunities are captured, operational routines are consistently followed, and the team remains focused on agreed objectives. A key part of the role is developing a capable and engaged store team through recruitment, coaching, performance management, and ongoing development while creating clear accountability for results.

Sales and Profit Management

• Develop and execute store strategies designed to achieve or exceed sales and profitability objectives.
• Monitor daily and weekly sales results and respond to changes in customer demand, market trends, and competitor activity.
• Review sales performance and key performance indicators to identify opportunities for growth.
• Build a trading mindset within the store team by maintaining a strong focus on commercial performance.
• Maximize sales opportunities through effective product placement, promotions, and upselling.
• Monitor inventory performance to reduce stock-outs and excessive stock levels.
• Adjust store activities where necessary to strengthen sales and profitability.

Team Leadership and Development

• Lead, motivate, and coach the store team to maintain high performance standards.
• Create a positive and inclusive working environment.
• Recruit, train, and onboard new team members.
• Ensure employees understand their responsibilities and are equipped to perform effectively.
• Conduct regular performance reviews and provide constructive feedback and recognition.
• Identify development requirements and support relevant professional development opportunities.
• Recognize high potential employees and help prepare them for future leadership responsibilities.

Customer Service Excellence

• Maintain a customer-first approach throughout store operations.
• Ensure employees are available and prepared to assist customers effectively.
• Address customer complaints and concerns promptly and professionally.
• Maintain a welcoming and customer-friendly store environment.
• Use customer feedback to identify opportunities for service improvement.
• Guide the team in delivering consistent service throughout the customer journey.

Store Operations

• Oversee daily store activities including stock replenishment, cash handling, and store maintenance.
• Establish an effective operational rhythm using defined operating processes and routines.
• Ensure inventory management procedures are consistently followed.
• Maintain appropriate health and safety procedures.
• Train employees on operational best practices.
• Identify and resolve operational issues that could affect store performance or customer service.
• Maintain compliance with applicable company policies and store procedures.

Visual Merchandising

• Ensure product displays comply with established visual merchandising and brand standards.
• Maintain clean, attractive, and customer-focused product presentation.
• Regularly review the store 's visual presentation and make adjustments where required.
• Coordinate with the Visual Merchandising team on seasonal displays and promotional activities.
• Align in-store presentation with relevant sales objectives and customer engagement priorities.

Required Skills

• Proven ability to achieve sales and profitability objectives.
• Strong retail leadership and people-management capabilities.
• Excellent communication and interpersonal skills.
• Customer-first approach to store management.
• Effective problem-solving and decision-making capabilities.
• Strong organizational skills and attention to detail.
• Ability to manage complex day-to-day operational requirements.
• Commercial awareness and ability to identify sales opportunities.
• Capability to coach and develop store employees.

What Qualifies You for the Role

• Experience implementing successful sales strategies and tactics.
• Proven track record of sales and profitability achievement.
• Effective communication and interpersonal skills across different organizational levels.
• Demonstrated commitment to customer service.
• Ability to resolve customer concerns professionally and effectively.
• Strong organizational capabilities.
• Proven problem-solving skills for managing complex store operational challenges.

About Al-Futtaim Retail

Al-Futtaim Retail is part of Al-Futtaim and operates across MENA and Southeast Asia through partnerships with international brands including IKEA, ACE, Marks and Spencer, and the Inditex Group. Its portfolio also includes brands such as Watsons and Kiabi, while the business continues to invest in digital innovation, AI capabilities, customer experience, and loyalty platforms.