Store Manager

Majid Al Futtaim; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Majid Al Futtaim Lifestyle is seeking a Store Manager to drive sales targets and lead retail teams in a fast-paced environment in Dubai. The role focuses on maximizing profitability, ensuring brand standards, and delivering an excellent customer experience while maintaining store operations in line with company objectives.

The candidate will coach staff, manage stock, monitor performance, and ensure health, safety and compliance across the store.

Qualifications

• 4–5 years’ industry experience with managerial background.
• Understanding of main customer segments.
• Identify critical paths and engage stakeholders for timely decisions.
• Make hard decisions and know when to delegate.

Responsibilities

• Deliver the highest levels of customer service by the store team.
• Attract new customers, increase store traffic and profitability.
• Monitor stock levels, review best sellers and slow movers.
• Ensure policy compliance, cash handling and stockroom procedures.
• Coach and mentor staff to enhance service and product knowledge.
• Adhere to Health & Safety, Security and Compliance policies.
• Plan and execute in-store processes including cash intake and stock-take.
• Provide analytical feedback to Operations and Planning on product and pricing.

Skills

Store management

Sales targeting

Team leadership

Customer service

Stock management

Job description

Job Title

Store Manager | MAF LifeStyle | Operations

Role Summary

The Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, ensure operational compliance and offer an excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.

Role Profile

• Ensure that the highest levels of customer service are delivered by the entire store team at all times.
• Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
• Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in order to generate ideas and action plans to increase overall sales.
• Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures
• Coach, train and mentor the store teams to enhance customer service levels through brand/product knowledge and overall understanding of retail.
• Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
• Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management.
• Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.

Requirements

• 4 – 5 years’ industry experience with Managerial Background experience
• A proven record of maximizing business performance
• Good understanding of main customer segments and helps team to understand them.
• Identifies critical paths and proactively convenes the right stakeholder to ensure timely decisions are made.
• Makes hard decisions, knows when to make a call versus delegating upwards