Store Manager - Retail Operations

Apparel Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Apparel Group in Dubai, United Arab Emirates, is seeking a Store Manager - Retail Operations to lead day-to-day store performance, drive sales, and uphold brand procedures.

The role combines team supervision, stock control, visual merchandising, and customer engagement to maximize profitability while maintaining high service standards and loyalty program participation.

Qualifications

• Proven ability to lead daily store operations and meet sales targets.
• Strong customer service and product knowledge.
• Experience in stock control and loss prevention.

Responsibilities

• Brief and guide store staff to meet daily, weekly, and monthly sales targets.
• Use sales techniques to achieve or exceed store targets.
• Maintain product knowledge to support customer recommendations.
• Manage stockroom activities and minimize stock loss.
• Provide feedback to Area Manager on performance and operations.
• Maintain VM standards and visual merchandising across the store.

Skills

Sales targets

Customer service

Stock management

Team supervision

Job description

Store Manager - Retail Operations Job Snapshot Role: Store Manager - Retail Operations Location: Dubai, United Arab Emirates Industry: Apparel and Fashion Function: Store-Branch Management Experience: Not specified Job Type: Not specified

Position Overview

Apparel Group is hiring a Store Manager - Retail Operations in Dubai, United Arab Emirates to lead day-to-day store performance, drive sales, maintain high customer service standards, and ensure consistent implementation of company and brand procedures. The role combines team supervision, stock control, visual merchandising, customer engagement, and operational oversight to support store profitability and brand standards.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Apparel and Fashion
• Function: Store-Branch Management
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Not specified

Position Objective

The Store Manager is responsible for achieving company objectives by ensuring retail staff deliver high standards of customer service and have the guidance, product knowledge, and operational support needed to maximize sales. The role also ensures store operating procedures are implemented according to company and brand standards, promotes the Club Apparel Loyalty Program to encourage repeat business, and provides regular feedback to the Area Manager and Operations Manager regarding employees, products, and store performance.

Key Responsibilities

• Brief and guide store employees on daily, weekly, and monthly sales targets.
• Use appropriate sales techniques to achieve or exceed store targets.
• Maintain strong product, fashion, and trend knowledge to respond effectively to customer needs and support suggestive selling.
• Ensure staff remain informed about products and brands across the group where relevant to customer recommendations.
• Maintain appropriate stock levels to support sales opportunities.
• Manage stockroom activities and take steps to minimize stock loss.
• Ensure staff remain informed about product knowledge acquired.
• Conduct weekly reviews of store administration and resolve identified discrepancies.
• Manage staff rosters, leave requirements, and employee grievances.
• Maintain visual merchandising standards in accordance with established VM guidelines.
• Promote the Club Apparel Loyalty Program to encourage customer retention and repeat sales.
• Supervise store operations and provide feedback to the Area Manager regarding employee performance, products, and operational matters.
• Maintain awareness of store security requirements and ensure vigilance is maintained throughout operations.
• Take end-to-end responsibility for daily store operations.
• Support high standards of customer service throughout the store.

Customer Service and Sales

• Ensure customers receive attentive and knowledgeable service from the retail team.
• Keep product knowledge current to support customer enquiries and purchasing decisions.
• Monitor sales performance and guide employees toward achievement of assigned targets.
• Encourage effective cross-selling and suggestive selling based on customer requirements.
• Maintain a professional, fashionable, and well-groomed presentation consistent with the retail environment.

Store Operations and Team Management

• Coordinate daily staffing requirements and maintain an effective store roster.
• Provide ongoing direction and operational support to retail employees.
• Monitor adherence to company and brand procedures.
• Maintain orderly stockroom operations and appropriate stock availability.
• Review administrative activities regularly and address discrepancies promptly.
• Escalate relevant employee, product, or operational feedback to the Area Manager and Operations Manager.

Physical Requirements

• Ability to stand for extended periods as required by store operations.
• Ability to carry out heavy lifting where necessary as part of retail and stock-handling activities.