Duty Manager - Retail Store Operations

AlFuttaim; Dubai; On-site; AED 89,280 - 133,920; Full time

Job summary

AlFuttaim is looking for a Duty Manager – Retail Store Operations in Dubai. This role involves overseeing daily store activities, guiding teams, and ensuring high customer service standards. The ideal candidate will possess strong leadership qualities, effective stock management skills, and a commitment to enhancing the shopping experience.

Responsibilities include supporting teams to meet sales targets, managing store operations, and ensuring compliance with policies. The position is crucial for maintaining operational excellence within a diverse retail environment.

Qualifications

• Proven experience in retail management or a similar role.
• Strong ability to lead and engage teams in a fast-paced environment.
• Good stock management knowledge including inventory transfers and replenishment.

Responsibilities

• Lead and support department teams to achieve sales targets.
• Manage daily store operations during key trading periods.
• Conduct team meetings and performance reviews.

Skills

Retail store operations

Customer service

Sales floor management

Team supervision

Stock management

Cash handling

Job description

Duty Manager – Retail Store Operations

Location: Dubai, United Arab Emirates

Job Snapshot

Role: Duty Manager – Retail Store Operations

Industry: Retail

Function: Store-Branch Management

Experience: Retail management or store leadership experience

Job Type: Full-time

Job Details

Country: United Arab Emirates

City: Dubai

Salary: 8,000–12,000 (estimated; final offer confirmed by employer)

Role Overview

Duty Manager – Retail Store Operations in Dubai, United Arab Emirates is a Retail hiring opportunity for an experienced store operations leader with strong skills in team supervision, customer service, stock control, sales performance, SOP compliance, and daily retail floor management. This role supports Al-Futtaim Retail by overseeing day-to-day store activity, maintaining smooth opening and closing routines, guiding department teams, improving customer experience, and ensuring store standards are consistently delivered across Clothing, Food, and Cafe operations. The position is ideal for a hands‑on retail professional who can lead from the sales floor, motivate colleagues during busy trading periods, manage stock accuracy, review sales performance, and keep service standards aligned with business expectations. The successful candidate will work closely with store leadership, operations teams, visual merchandising teams, and frontline colleagues to support sales growth, operational discipline, and a positive shopping environment.

Key Responsibilities

• Lead, motivate, and support department teams to achieve daily, weekly, monthly, and annual sales targets.
• Create a positive and collaborative working environment where colleagues feel informed, engaged, and accountable.
• Conduct team meetings, one-to-one discussions, and performance reviews to provide feedback, set goals, and improve team capability.
• Ensure colleagues are trained on product knowledge, store policies, customer service expectations, and operational procedures.
• Manage daily store operations during key trading periods, including store opening, store closing, shift handovers, and cash counting.
• Support smooth shift transitions by ensuring teams are briefed, priorities are clear, and store standards are maintained.
• Handle key administrative duties including cash reconciliation, financial record updates, and related store documentation.
• Monitor sales floor activity and ensure customers receive helpful, professional, and timely service.
• Lead by example in customer interaction, product recommendations, upselling, and issue resolution.
• Respond to customer queries and concerns quickly, professionally, and in line with service standards.
• Oversee stock management routines to maintain accurate stock levels and strong product availability on the sales floor.
• Manage replenishment activity and ensure fast‑moving products are available during trading hours.
• Coordinate inventory transfers and ensure stock movements are tracked properly across the store.
• Conduct gap scanning, cyclic counts, and stock checks to support accuracy and reduce stock loss.
• Follow replenishment procedures and use store tools or apps to maintain product availability.
• Implement and uphold company SOPs across Clothing, Food, Cafe, customer touchpoints, stock areas, and service processes.
• Ensure compliance with Trading Safety, legal requirements, health and safety standards, and internal store procedures.
• Review SOP updates with colleagues and ensure policies are applied consistently during daily operations.
• Work with store leadership to analyze sales data, identify trends, and recommend practical actions to improve results.
• Support department profitability by managing staffing levels, customer flow, stock availability, and operational efficiency.
• Coordinate with the Visual Merchandising team during weekly walks to review displays, product placement, and commercial presentation.
• Provide feedback on merchandising opportunities that can improve customer engagement and sales performance.
• Maintain high floor standards during peak periods, promotions, seasonal activity, and busy customer traffic.
• Support the Operations Team Lead with store priorities, action plans, performance updates, and operational improvements.

Ideal Profile

• Proven experience in retail management, duty management, department supervision, or a similar store leadership role.
• Experience in Clothing, Food, Cafe, or multi‑category Retail operations will be a strong advantage.
• Strong ability to lead, motivate, and engage store teams in a fast‑paced trading environment.
• Good understanding of sales floor operations, customer service standards, cash handling, and store opening and closing routines.
• Strong stock management knowledge, including inventory transfers, replenishment processes, cyclic counts, gap scanning, and stock accuracy controls.
• Able to analyze sales data and use commercial insights to support better store decisions.
• Good knowledge of SOPs, Trading Safety, health and safety, legal compliance, and customer interaction standards in Retail.
• Strong communication skills with the ability to brief teams, handle customers, and coordinate with support functions.
• Confident decision‑maker who can remain calm and practical during peak periods.
• Customer‑focused approach with a clear commitment to delivering a positive shopping experience.
• Organized and disciplined when handling reports, records, cash reconciliation, stock tasks, and compliance checks.
• Able to work closely with store leadership, visual merchandising teams, operations teams, and frontline colleagues.
• Results‑driven personality with the ability to balance service, sales, stock, and operational standards.
• Flexible, energetic, and comfortable working in a busy store environment.

Skills Set

• Retail store operations
• Store‑Branch Management
• Duty management
• Department leadership
• Team supervision
• Sales floor management
• Customer service
• Customer complaint handling
• Store opening
• Store closing
• Cash counting
• Cash reconciliation
• Financial record keeping
• Sales target achievement
• Sales data analysis
• Commercial decision‑making
• Stock management
• Inventory transfers
• Stock replenishment
• Replenishment apps
• Gap scanning
• Cyclic counts
• Stock accuracy
• Product availability
• Clothing operations
• Food operations
• Cafe operations
• SOP compliance
• Trading Safety
• Health and safety
• Legal compliance
• Visual merchandising coordination
• Product placement review
• Team meetings
• Performance reviews
• Staff training
• Upselling
• Product recommendations