Store Manager: Sales & Customer Experience

Apparel Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Apparel Group in Dubai seeks a Store Manager to lead retail staff towards achieving daily to monthly sales targets, ensuring high customer service and up-to-date product knowledge to prevent stock loss.

The role involves implementing store procedures, maintaining VM standards, promoting the Club Apparel Loyalty Program, managing rosters, and providing feedback to Area Management on staff and products, with a strong focus on security and brand compliance.

Qualifications

• Lead and guide staff to achieve daily/weekly/monthly sales targets.
• Stay fashionable, well-groomed and maintain up-to-date product knowledge.
• Understand fashion trends to anticipate customer needs.
• Ensure stock loss prevention and manage stockrooms.
• Adhere to store procedures and brand/company policies.
• Apply creative techniques to achieve or exceed store sales targets.
• Maintain adequate stock levels to maximize sales.
• Conduct weekly audits of store administration and resolve discrepancies.
• Manage daily roaster, leave and grievances of retail staff.
• Maintain visual merchandising standards in all stores.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Supervise store and provide feedback to Area Manager on staff and products.
• Maintain store security awareness and vigilance.
• Stay updated on various group brands for suggestive selling.
• End-to-end store operations responsibility.
• Be physically fit to stand for extended hours and heavy lifting.

Responsibilities

• Brief and guide the staff on achievement of the daily / weekly / monthly sales target
• Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
• Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
• Ensure minimal stock loss manage stockrooms
• Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
• Apply creative techniques to achieve / exceed the store sales target
• Ensure has the required stock levels to maximize the sales
• Weekly audit the store administration and resolve discrepancies if any
• Manage the daily roaster, leave and grievances of the retail staff
• Maintain the visual merchandising standards at the stores all the time as per set VM standards
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Supervise the store and provide feedback to the Area Manager with regards to the employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be updated about the various brands of the group for suggestive selling to the customers
• End to end store operations responsibility
• Must be physically fit to stand for extended hours and heavy lifting

Job description

Apparel Group in Dubai seeks a Store Manager to lead retail staff towards achieving daily to monthly sales targets, ensuring high customer service and up-to-date product knowledge to prevent stock loss.

The role involves implementing store procedures, maintaining VM standards, promoting the Club Apparel Loyalty Program, managing rosters, and providing feedback to Area Management on staff and products, with a strong focus on security and brand compliance.