Retail Operations Manager - Multi-Store Management

Apparel Group; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Apparel Group in Dubai, United Arab Emirates, seeks a Retail Operations Manager to oversee store performance and profitability across multiple locations. The role focuses on driving sales, implementing SOPs, and optimizing operations while leading Area Managers and Store Managers to deliver consistent customer service and commercial results.

The position emphasizes revenue growth, store standards, and efficient operation, with collaboration across Brand Managers and the leadership team to

Qualifications

• Experience leading operations across multiple stores in a retail environment.
• Strong ability to analyze store KPIs and drive revenue growth.
• Proven budgeting, cost control and expenditure management skills.
• Experience implementing SOPs and loss prevention guidelines.
• People leadership including coaching and succession planning.

Responsibilities

• Oversee performance across assigned stores and drive sales growth.
• Establish store targets and guide management teams toward goals.
• Monitor KPIs such as conversion, AVT, and store productivity.
• Lead recruitment, training and development of store staff and Area Managers.
• Develop and enforce SOPs, loss prevention, and brand standards across stores.
• Coordinate with Brand General Manager and other departments on inventory and merchandising.

Skills

Multi-store leadership

KPI analysis

Budgeting & cost control

Process improvement

Team development

Job description

Retail Operations Manager - Multi-Store Management Job Snapshot - Role: Retail Operations Manager - Location: Dubai, United Arab Emirates - Industry: Apparel and Fashion - Function: Retail - Experience: Not specified - Job Type: Full Time - Work Arrangement: On-site

Position Overview

Apparel Group is seeking a Retail Operations Manager to oversee store performance, sales growth and operational efficiency across assigned retail locations in Dubai, United Arab Emirates. The position is responsible for increasing business revenues, maintaining retail operating standards and ensuring that stores deliver consistent customer service and commercial results. The role involves leading Area Managers and Store Managers, implementing Standard Operating Procedures (SOPs), managing operational costs and strengthening workforce performance. Working closely with the Brand General Manager, Brand Managers and other business functions, the Retail Operations Manager will support inventory control, employee development, visual merchandising, store expansion and brand visibility.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Apparel and Fashion
Function: Retail
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site

Sales and Profitability

• Drive revenue growth and profitability across assigned stores in line with company and brand objectives.
• Establish store sales targets and guide retail management teams toward achieving commercial performance goals.
• Monitor key retail performance indicators, including units per transaction, average transaction value, monthly sales, sales per square foot, sales turnover, shrinkage and customer conversion rates.
• Guide Area Managers and Store Managers in improving productivity through effective deployment of available resources.
• Review store performance and identify opportunities to improve sales conversion, operational efficiency and customer satisfaction.
• Manage operational expenditure and identify opportunities to reduce costs through process improvements and automation.
• Make informed decisions on store operations and visual presentation standards according to business requirements and customer needs.

Retail Operations and Compliance

• Develop, implement and maintain Standard Operating Procedures in accordance with company retail standards.
• Ensure consistent application of company policies, operating procedures and loss prevention audit guidelines across stores.
• Monitor compliance with established standards and take appropriate action when operational gaps are identified.
• Oversee the implementation of visual merchandising guidelines to maintain consistent brand presentation.
• Ensure that store management teams understand and follow operational requirements.
• Support effective decision-making across retail locations to improve business performance and customer experience.
• Maintain oversight of store management responsibilities, including legal requirements associated with store operations, openings and planning.

People Leadership and Employee Development

• Oversee store recruitment, hiring and training requirements to support operational performance.
• Participate in the selection and recruitment of retail operations employees when required.
• Ensure employees receive appropriate training in sales techniques, customer service, teamwork and professional conduct.
• Identify store training and development needs in consultation with the Brand General Manager and the Training Department.
• Support technical and behavioral competency development through relevant learning and development initiatives.
• Establish Key Performance Indicators (KPIs) and Key Result Areas (KRAs) for direct reports.
• Conduct employee performance appraisals and provide constructive feedback.
• Evaluate employee performance annually and promote open communication through coaching and motivation.
• Develop succession plans in coordination with the Brand General Manager to support continuity in retail leadership.
• Provide guidance and support to Area Managers, Store Managers and other operational employees.

Business Communication and Performance Reviews

• Conduct regular regional sales and operations meetings to review business performance and operational priorities.
• Provide frequent performance feedback to Area Managers and Store Managers against company objectives.
• Participate in weekly meetings with the General Manager and senior management to compare business plans with actual achievements.
• Identify performance gaps and discuss practical improvement measures with relevant stakeholders.
• Maintain effective communication between retail operations, brand management and store leadership teams.
• Ensure brand participation in the Club Apparel loyalty program.
• Support consistent implementation of business priorities across assigned retail locations.

Inventory and Stock Management

• Monitor store inventory levels in consultation with the Brand General Manager and Brand Managers.
• Coordinate with Area Managers, Store Managers, Buyers and Planners to support product availability and sales performance.
• Establish proactive working relationships between retail operations, brand management and merchandise planning teams.
• Review slow-moving and outdated inventory with Brand Managers to identify appropriate stock management actions.
• Monitor the effectiveness of stock security procedures implemented by Store Managers.
• Support inventory control practices that reduce shrinkage and improve stock productivity.
• Ensure that store management teams maintain appropriate oversight of merchandise and inventory security.

New Store Development and Project Management

• Participate in the design and layout planning of new retail store projects.
• Prepare a new store schedule before the commencement of the store design process.
• Provide operational guidance to concept architects during store design and implementation.
• Conduct regular project progress meetings with the Projects team.
• Coordinate with relevant departments to address operational requirements during store development.
• Provide guidance and support to territory teams during new store setup and merchandising activities.
• Ensure that store design and layout decisions consider operational efficiency, brand standards and customer requirements.

Brand Visibility and Customer Experience

• Represent the brand by promoting strong sales performance and exceptional customer service across stores.
• Ensure that retail teams maintain customer service standards consistent with company and brand expectations.
• Oversee visual merchandising execution to support an attractive and consistent shopping environment.
• Provide operational input into marketing activities and brand awareness initiatives.
• Support effective implementation of brand presentation and promotional standards across retail locations.
• Encourage store management teams to improve customer satisfaction and overall retail experience.

Professional Skills and Capabilities

The position requires strong retail leadership, commercial awareness and the ability to manage operational performance across multiple stores.

Relevant capabilities include:

• Multi-store retail operations management and business performance improvement.
• Sales target setting, revenue growth and profitability management.
• Retail KPI analysis, including conversion rates, transaction values, sales productivity and shrinkage.
• Operational budgeting, cost control and process improvement.
• Implementation and monitoring of retail Standard Operating Procedures.
• Loss prevention, store compliance and operational audit coordination.
• Leadership, coaching and performance management of Area Managers and Store Managers.
• Workforce planning, recruitment, employee training and succession development.
• Inventory control, merchandise availability and stock security.
• Visual merchandising standards and retail customer experience management.
• Store layout planning, new store openings and project coordination.
• Cross‑… etc.

Key Performance Focus

The Retail Operations Manager is responsible for maintaining a balance between commercial growth, operational control and customer satisfaction. The position focuses on improving store sales productivity, controlling operating expenses, maintaining compliance with retail standards and developing effective store leadership teams. Regular performance monitoring, inventory coordination and communication with senior management are essential to achieving these objectives. Through consistent operational execution and collaboration across business functions, the role contributes to stronger store performance, improved customer experiences and the achievement of Apparel Group 's retail business targets.