Sr. Executive - Customer Support (UAE National only)

Redington; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent technology solutions provider in Dubai is seeking a dedicated customer service representative. The role involves managing customer calls, prioritizing inquiries, generating leads through telemarketing, and ensuring high customer satisfaction. Responsibilities also include preparing reports and managing invoicing processes. Ideal candidates should be proactive in communication and equipped to handle customer inquiries effectively. Join a dynamic team and contribute to customer satisfaction in a fast-paced environment.

Responsibilities

• Attending customer calls and resolving inquiries.
• Assigning calls to engineers based on priority.
• Generating leads through telemarketing.

Job description

Job Description Job Responsibilities :

• Attending Customer Calls.
• Assigning calls to engineers on priority basis.
• Customer Satisfaction through constant communication.
• Generating leads from customers through telemarketing.
• To create an awareness to customers regarding the division profile.
• Invoicing - Submitting the commercial offer to customer.
• Getting the LPO from the customers.
• Bank reconciliation
• Preparing the reports.
• Getting Job completion Report from customers.
• Submitting the invoice and collecting the Payment.
• Conducting Customer Satisfaction Survey
• Job Requirement: To ensure that the customer inquiries and complaints are taken care regarding the product or the services.