Spa Receptionist

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking an experienced Spa Receptionist to welcome guests warmly and manage reservations and bookings. The ideal candidate should possess strong knowledge of spa treatments, excellent communication skills, and a professional appearance. Responsibilities include ensuring guest satisfaction and smooth coordination between therapists and guests. This position offers a dynamic work environment in a prestigious hotel setting.

Qualifications

• Previous experience as a Spa Receptionist in a luxury hotel/resort.
• Strong knowledge of spa treatments and wellness services.
• Professional appearance and well-groomed presentation.

Responsibilities

• Welcome guests with warmth and professionalism.
• Handle reservations and spa bookings efficiently.
• Ensure smooth coordination between therapists and guests.

Skills

Excellent communication

Guest service skills

Multitasking

Knowledge of spa treatments

Tools

Spa management systems

Job description

Key Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Handle reservations, spa bookings, and scheduling efficiently.
• Provide detailed information about spa treatments, services, and promotions.
• Ensure smooth coordination between therapists and guests.
• Handle billing, payments, and accurate posting of charges.
• Maintain a calm, serene, and professional spa environment at all times.
• Address guest requests, feedback, and concerns with efficiency and discretion.

Requirements

• Previous experience as a Spa Receptionist in a 5-star luxury hotel/resort is mandatory.
• Strong knowledge of spa treatments and wellness services.
• Excellent communication and guest service skills.
• Professional appearance and well-groomed presentation.
• Proficiency in using spa management or hotel reservation systems.
• Ability to multitask, prioritize, and remain composed under pressure.
• Flexibility to work shifts, weekends, and holidays.