Shift Planner

Emirates National Oil Company Limited (ENOC) L.L.C.; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Emirates National Oil Company Limited (ENOC) L.L.C. is seeking a Distribution Clerk to handle clerical tasks, process customer orders, and support delivery planning. You will record orders, validate accounts, and coordinate loading with drivers and maintenance teams to ensure smooth operations.

The role requires strong MS Office skills, English proficiency, and experience in petroleum products logistics. A CERT or Diploma and 3–6 years of relevant experience are preferred, with a focus on

Qualifications

• CERT / Diploma is required.
• 3–6 years’ experience in relevant role.
• Proficient with MS Office and basic data entry.
• Fluent in English; Arabic language skills preferred.

Responsibilities

• Receives customer orders through phone, fax or mail and records all orders in a log book and assigns reference number to the customer placing order, then validates customer account and enters the orders accordingly in the system with details such as quantity, date and time requested, customer number etc.
• Analyzes the trips and advises Scheduler on postponing or dumping of products to sites, depending on truck and driver resource availability to maximize utilization.
• Prints the loading instructions and delivery advisories and assigns loadings to drivers based on loading schedule for timely deliveries.
• Receives customer inquiries through phone and amends the delivery plan as necessary based on customer requests and other circumstances to ensure customer satisfaction.
• Records and confirms deliveries in the system after deliveries return and updates customers’ accounts.
• Monitors drivers’ punctuality to ensure timely deliveries and uninterrupted planned deliveries.
• Coordinates with the company workshop for preventive maintenance and breakdowns to reduce downtime.
• Updates customer accounts in the system for returns and ensures accurate invoicing by creating return of goods documents.

Skills

Fluent English

Arabic language

Customer service

Teamwork

Petroleum products experience

Education

CERT / Diploma

Tools

MS Office

Job description

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Handles all clerical functions related to Distribution such as receiving customer orders, retail site inventory and updating customer’s fuel orders in the system and dispatches the orders.

Principal Accountabilities

Receives customer orders through phone, fax or mail and records all orders in a log book and assigns reference number to the customer placing order, then validates customer account and enters the orders accordingly in the system with details such as quantity, date and time requested, customer number etc. to create a consolidated open order list for scheduling of the orders.
Analysis the trips and advises Scheduler on postponing or dumping of products to sites, depending on truck and driver resource availability to maximize the utilization of resource.
Prints the loading instructions and delivery advises (the loading documents) and assigns loadings to the drivers based on loading schedule for timely deliveries.
Receives customers enquires through phone and amends the delivery plan as and when necessary based on customers request and other circumstances such as, vehicle breakdowns, accidents etc. This is to ensure customer satisfaction and smooth deliveries.
Records and confirms deliveries in the system after the deliveries return based in the delivery documents to update customers’ accounts.
Monitors drivers’ punctuality to ensure timely deliveries and non-interruption of planned deliveries.
Records retail sites tanks stock on daily basis to use as a prioritizing base for scheduling of deliveries.
Coordinates with the company workshop to arrange for preventive maintenance and breakdowns to reduce downtime.
Update’s customers account in the system (if product is returned) by preparing return of goods document with the correct quantity delivered so that customer is accounted accurately.
Sorts out the DAs (loading document) and dispatch them to ENOC finance for invoicing.
Monitors trucks movement through GPS tracking system to update customers on their order status and the management for any violations.
Coordinates with ENOC emergency service in case of emergencies and act as per the Emergency Response Plan.
Arranges spot hired trucks in coordination with the scheduler for deliveries beyond company resources to prevent to customer

Additional Principal Accountabilities

Experience

Minimum Requirements:
1 – 3 years CERT / Diploma
3 – 6 years’ experience
Competent in MS Office
Fluent in English writing and speaking preferably in Arabic as well
Highly developed competencies would include communicating skills; team work skills; anger management skills; positive mental attitude; customer service skills; petroleum truck loading experience; petroleum products experience.