Shift Planner

enoc; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

ENOC is seeking a Shift Planner for its HETL Distribution operations in Dubai. The role handles clerical duties related to distribution, from receiving orders to dispatching deliveries, and coordinating with drivers and workshops to ensure smooth operations.

The successful candidate will manage orders, validate accounts, and optimize scheduling based on vehicle and driver availability while maintaining customer satisfaction.

Qualifications

• 1–3 years CERT / Diploma.
• 3–6 years’ experience.
• Competent in MS Office.
• Fluent in English writing and speaking; Arabic preferred.
• Strong communication, teamwork, and customer service skills.
• Experience with petroleum truck loading and petroleum products.

Responsibilities

• Receive and record customer orders; assign reference numbers.
• Validate accounts and enter orders with quantities and dates.
• Consolidate open orders for scheduling deliveries.
• Coordinate with drivers on loading schedules and routes.
• Monitor deliveries and update customers on status.
• Ensure timely deliveries and resolve issues with resource constraints.
• Maintain daily site stock records for scheduling priorities.
• Coordinate with workshop for maintenance to reduce downtime.

Skills

MS Office

English fluency

Arabic language (preferred)

Teamwork

Communication skills

Customer service

Anger management

Positive attitude

Petroleum products experience

Petroleum truck loading experience

Education

CERT / Diploma

Tools

MS Office

Job description

Job Title

Shift Planner

Business

HETL Distribution

Job Purpose

Handles all clerical functions related to Distribution such as receiving customer orders, retail site inventory and updating customer’s fuel orders in the system and dispatches the orders.

Principal Accountabilities

Receives customer orders through phone, fax or mail and records all orders in a log book and assigns reference number to the customer placing order, then validates customer account and enters the orders accordingly in the system with details such as quantity, date and time requested, customer number etc. to create a consolidated open order list for scheduling of the orders. Analysis the trips and advises Scheduler on postponing or dumping of products to sites, depending on truck and driver resource availability to maximize the utilization of resource. Prints the loading instructions and delivery advises (the loading documents) and assigns loadings to the drivers based on loading schedule for timely deliveries. Receives customers enquires through phone and amends the delivery plan as and when necessary based on customers request and other circumstances such as, vehicle breakdowns, accidents etc. This is to ensure customer satisfaction and smooth deliveries. Records and confirms deliveries in the system after the deliveries return based in the delivery documents to update customers’ accounts. Monitors drivers’ punctuality to ensure timely deliveries and non-interruption of planned deliveries. Records retail sites tanks stock on daily basis to use as a prioritizing base for scheduling of deliveries. Coordinates with the company workshop to arrange for preventive maintenance and breakdowns to reduce downtime. Update’s customers account in the system (if product is returned) by preparing return of goods document with the correct quantity delivered so that customer is accounted accurately. Sorts out the DAs (loading document) and dispatch them to ENOC finance for invoicing. Monitors trucks movement through GPS tracking system to update customers on their order status and the management for any violations. Coordinates with ENOC emergency service in case of emergencies and act as per the Emergency Response Plan. Arranges spot hired trucks in coordination with the scheduler for deliveries beyond company resources to prevent to customer

Experience

Minimum Requirements:

• 1 – 3 years CERT / Diploma
• 3 – 6 years’ experience
• Competent in MS Office
• Fluent in English writing and speaking preferably in Arabic as well
• Highly developed competencies would include communicating skills; team work skills; anger management skills; positive mental attitude; customer service skills; petroleum truck loading experience; petroleum products experience.