Transport Operations Supervisor

Al Khayyat Investments (AKI); Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Al Khayyat Investments (AKI) seeks an experienced Transport & Delivery Supervisor to plan, coordinate, and supervise daily transport and delivery operations. You will allocate vehicles and staff, optimize fleet productivity, and ensure cost-effective distribution while coordinating with warehousing and finance teams.

The role emphasizes route planning, dispatch management, POD/COD control, and adherence to safety and regulatory standards, with strong leadership and customer service focus.

Qualifications

• Bachelor's degree in Commerce, Business Administration, Logistics, Supply Chain, or equivalent.
• Minimum 5 years of experience in transport, fleet, logistics, or delivery operations with supervisory responsibilities.
• Strong knowledge of transport, fleet, and last-mile delivery operations.
• Experience in route planning, dispatch management, POD/COD control, and fleet utilization.
• Knowledge of TMS, GPS tracking, transport compliance, and HSE requirements.

Responsibilities

• Plan, coordinate, and supervise daily transport and delivery operations to ensure safe, timely, and cost-effective distribution.
• Plan and allocate vehicles, drivers, helpers, and equipment to meet daily requirements.
• Optimize fleet and manpower productivity while controlling transport costs.
• Coordinate with warehouse and operations teams for smooth dispatch execution.
• Plan daily routes and vehicle loading to maximize delivery efficiency and meet SLAs.
• Monitor delivery progress, resolve issues, and take corrective actions as needed.
• Ensure accurate loading, dispatch, and delivery of products; minimize discrepancies and stock variances.
• Ensure timely COD collection and POD documentation; reconcile daily with Finance.
• Ensure vehicles are roadworthy and compliant with safety and regulatory requirements.
• Supervise drivers and customer service associates; conduct training and performance reviews.
• Prepare daily, weekly, and monthly transport performance reports; drive process improvements.

Skills

Leadership

Route planning

Dispatch management

Analytical thinking

Customer service orientation

Education

Bachelor's Degree in Commerce/Logistics or related field

Tools

TMS

GPS tracking

HSE & compliance

Job description

To plan, coordinate, and supervise daily transport and delivery operations to ensure safe, timely, and cost-effective distribution of products while maximizing fleet and manpower utilization. The role will also deputize for the Transport Manager in their absence.

Key Accountabilities

• Plan and allocate vehicles, drivers, helpers, and equipment to meet daily operational requirements.
• Optimize fleet and manpower productivity while controlling transport costs.
• Coordinate with warehouse and operations teams for smooth dispatch execution.

2. Delivery Routing & Scheduling

• Plan daily routes and vehicle loading to maximize delivery efficiency.
• Ensure deliveries are completed within agreed SLAs.
• Coordinate with customers, warehouse teams, and internal stakeholders to resolve delivery issues.
• Monitor delivery progress and take corrective actions when required.

3. Delivery Accuracy & Returns Management

• Ensure accurate loading, dispatch, and delivery of products.
• Minimize delivery discrepancies, damages, and stock variances.
• Verify and reconcile customer returns and rejected deliveries.

4. COD, POD & Documentation Control

• Ensure timely collection and reconciliation of COD payments.
• Ensure all PODs are captured in TMS/DMS systems and archived properly.
• Coordinate daily reconciliation with Finance.

5. Fleet, Safety & Compliance

• Ensure vehicles are roadworthy and comply with company and regulatory requirements.
• Conduct vehicle inspections and monitor maintenance schedules.
• Ensure adherence to transport SOPs, safety standards, and quality requirements.
• Monitor fuel consumption, vehicle productivity, and fleet performance.

6. Team Management

• Supervise drivers, helpers, and Customer service Associates.
• Monitor attendance, productivity, discipline, and performance.
• Conduct regular training and performance reviews.
• Prepare daily, weekly, and monthly transport performance reports.
• Monitor operational KPIs and recommend process improvements.
• Support cost-saving and productivity improvement initiatives.

Experience, Qualifications and Skills:

• Bachelor's Degree in Commerce, Business Administration, Logistics, Supply Chain, or equivalent.
• Minimum 5 years of experience in transport, fleet, logistics, or delivery operations, including supervisory responsibilities.
• Strong knowledge of transport, fleet, and last-mile delivery operations.
• Experience in route planning, dispatch management, POD/COD control, and fleet utilization.
• Knowledge of TMS, GPS tracking, transport compliance, and HSE requirements.
• Strong leadership, communication, analytical, and problem-solving skills.
• High level of ownership, initiative, and customer service orientation.