Services Staff Director - Digital Implementation & Enablement

Baker Hughes Company; Dubai; On-site; AED 350,000 - 650,000; Full time

Job summary

Baker Hughes is seeking a Software Deployment Leader to own the successful delivery of Cordant Digital Solutions deployments from contract signature through go-live. You will lead cross-functional teams, manage scope, budgets, and risk, and serve as the primary customer contact to ensure rapid adoption and value realization.

Travel 30-50% may be required. Bachelor's in Engineering/Business/CS and 8+ years of experience in complex deployments are expected; PMP/PRINCE2/Agile certifications are a

Qualifications

• Bachelor’s degree in Engineering, Business, Computer Science, or related field.
• 8+ years of delivering complex software, technology, or digital transformation projects for enterprise or industrial customers.
• Strong stakeholder management and presentation skills.
• Experience leading matrixed teams and influencing without direct reporting authority.
• Experience managing executive-level customer relationships and escalations.
• Experience with project scope, budgets, and change control processes.
• Willingness to travel up to 30-50%.

Responsibilities

• Lead end-to-end delivery of Cordant Digital Solutions deployments from post-sales handoff to project completion.
• Build and lead cross-functional teams including consultants, data scientists, engineers, and domain experts.
• Develop and maintain project plans, budgets, resource plans, and risk registers.
• Manage governance activities including steering committees and status reporting.
• Serve as primary customer point of contact throughout deployment lifecycle.
• Ensure delivery quality across configuration, data science, engineering, and consulting streams.
• Support training, knowledge transfer, and post-go-live adoption activities.

Job description

Software Deployment Leader (SDL) Cordant Digital Solutions

Would you like to lead the deployment of cutting-edge industrial digital solutions? Do you enjoy working with customers and cross-functional teams to deliver measurable business outcomes? Join our Cordant Digital Solutions Delivery Team

As a Software Deployment Leader (SDL), you will serve as the single point of accountability for the successful delivery of Cordant Digital Solutions deployments from contract signature through go-live, adoption, and value realization. You will lead cross-functional teams, build trusted customer relationships, and drive successful project execution across complex enterprise environments. Partner with the best

As a Software Deployment Leader, you will be responsible for:

• Leading end-to-end delivery of Cordant Digital Solutions deployments from post-sales handoff through project completion.
• Building and leading cross-functional project teams consisting of consultants, configuration specialists, data scientists, domain experts, and engineers.
• Developing and maintaining project plans, schedules, budgets, resource plans, and risk registers.
• Managing project governance activities including steering committees, executive reviews, status reporting, and milestone assessments.
• Serving as the primary customer point of contact throughout the deployment lifecycle.
• Building strong relationships with customer stakeholders and executive sponsors to drive successful adoption and business value realization.
• Managing risk identification, mitigation planning, issue resolution, and escalation processes.
• Overseeing scope management and change control while protecting commercial commitments and customer satisfaction.
• Monitoring project financial performance, utilization, and cost-to-serve metrics in collaboration with finance and commercial teams.
• Coordinating with internal functional leaders to secure resources and resolve delivery challenges.
• Ensuring delivery quality across configuration, data science, engineering, and consulting workstreams.
• Supporting customer training, knowledge transfer, and post-go-live adoption activities.
• Capturing lessons learned and contributing to the continuous improvement of deployment methodologies, tools, and best practices.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's degree in Engineering, Business, Computer Science, or a related field.
• Have 8+ years of experience delivering complex software, technology, or digital transformation projects for enterprise or industrial customers.
• Have experience in consulting, software implementation, professional services, customer success, or digital delivery leadership roles.
• Demonstrate experience leading matrixed teams and influencing stakeholders without direct reporting authority.
• Have experience managing executive-level customer relationships, including steering committees and escalations.
• Have experience managing project scope, budgets, commercial performance, and change control processes.
• Be an effective communicator with strong stakeholder management and presentation skills.
• Be willing to travel up to 30-50% based on project and customer requirements.

Preferred Qualifications

• Experience within industrial sectors such as Oil & Gas, Power Generation, Chemicals, Manufacturing, or related industries.
• Exposure to Industrial IoT, Asset Performance Management (APM), Predictive Maintenance, or Digital Transformation solutions.
• Familiarity with enterprise software implementation lifecycles including integration, data migration, configuration, UAT, go-live, and hypercare.
• PMP, PRINCE2, Agile, Scrum, or equivalent project/program management certification.
• Experience establishing new delivery processes, methodologies, or operating models.

Travel Requirement: Up to 30-50% depending on customer engagements and project needs.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, you will be assigned to customer engagements based on business needs, technical complexity, and geography. Travel may be required for customer kickoffs, site visits, workshops, steering committee meetings, and major project milestones. Flexible work arrangements may be available depending on business requirements and customer commitments.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

Internal Title

Services Staff Director - Digital Implementation & Enablement

About Baker Hughes

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient.

Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

We believe in creating an environment of diversity and inclusion, without bias.

We are makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.