Services Planner

Schneider Electric; Musaffah; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading energy management company is seeking a skilled planner to manage service contracts and coordinate resources in a dynamic environment. Candidates should have at least five years of planning experience, strong organizational skills, and the ability to work across multiple time zones. Join our team and help achieve sustainability victories in an inclusive workplace that values diversity.

Qualifications

• Minimum five years of experience in planning activities.
• At least two years served in a team.
• Ability to prioritize and manage tasks simultaneously.

Responsibilities

• Manage and schedule service contract execution.
• Coordinate site resources and plan manpower requirements.
• Schedule Field Service technicians, third-party contractors, and authorized service partners.

Skills

Organizational skills

Communication skills

Planning skills

Flexibility in scheduling

Proficiency in service management software

Education

IT / Engineering Degree

Job description

Key Responsibilities :

• Manage and schedule service contract execution.
• Coordinate site resources and plan manpower requirements.
• Schedule Field Service technicians, third-party contractors, and authorized service partners.
• Support project timelines for internal stakeholders.
• Ensure necessary parts are available for site visits.
• Communicate effectively with customers and partners throughout the scheduling process.
• Provide flexibility to support all Gulf time zones.
• Check and enhance Work Orders in bridge Field Services (bFS) or other Schneider systems.
• Prioritize interventions in the backlog based on customer type, contract SLAs, and resource availability.
• Assign work orders for the next three months, balancing customer needs with material delivery and FSR availability.
• Optimize scheduling to enhance profitability.
• Monitor intervention execution and reschedule or cancel as needed.
• Maintain Work Order data quality, including billable information and planner deviations.
• Complete work orders for non-connected external technicians (time entries, deviations, site intervention reports).
• Participate in regular meetings with the Field Services Execution team to develop improvement plans based on performance metrics. Qualifications :
• IT / Engineering Degree ideally.
• Minimum Five years’ experience in planning activities with a minimum of two years serving in a team.
• Ability to prioritize and manage tasks simultaneously.
• Strong organizational and planning skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment.
• Proficient in-service management software and tools. Public
• Flexibility to accommodate scheduling across multiple time zones.
• Previous experience in service planning or a related field is preferred.
• Ability to build relationships and teams and maintain useful interaction with all involved parties.
• Other technical qualifications are acceptable subject to review. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth + employees in + countries #1 on the Global World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.