Services Engineer

Technogym USA United States; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global fitness solutions company is seeking a Services Engineer in Dubai. The ideal candidate will have experience in technical support and an educational background in Electronics. Responsibilities include ensuring customer satisfaction, managing service orders, and trouble-shooting technical issues. The role requires strong communication skills and abilities in teamwork, coupled with a knowledge of IT networking and repair business practices. Join a company dedicated to enhancing user experience in the fitness industry.

Qualifications

• 1-2 years experience in a similar role.
• Mechanical / electronic engineering skills.
• Ability to troubleshoot, test, repair and service technical equipment.

Responsibilities

• Execute jobs in line with defined standard operating procedures.
• Manage stock of parts with a high-level of inventory accuracy.
• Educate customers on the technical use and care of Technogym equipment.

Skills

Troubleshooting technical equipment

Customer relations management

Knowledge of IT networking

Repair business expertise

Use of mobile tools and applications

Education

Diploma / Degree in Electronics & communications or similar

Job description

Overview

Our Company
Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness sport and health. By promoting the Healthness lifestyle of exercise a balanced diet and a positive mental approach AI Tracking & Longevity Technogym has rapidly grown into a success story of over 2800 employees at 16 branches expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach eager to invest your energy in building that case you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle are proactive determined and are digitally savvy. Move with us for a better world!

Your Role

Location - Dubai based

If you thrive working in the services field and are obsessed with user satisfaction this is the position for you! One of Technogyms goals is Satisfying 100% of our customers and end-users. Our Services teams are always aiming to improve their performance to provide the best fitness experience anywhere.

We are looking for a problem-solving Services Engineer who will act as a customer this role you will ensure complete customer satisfaction by diligently resolving all customer requests related to the installation and service of our products.

Your Impact

• Execute jobs in line with defined standard operating procedures
• Achieve field performance (TTS FTFR and JMR3)
• Manage stock of parts and guarantee a high-level of inventory record accuracy
• Educate customers in the technical use and care of Technogym equipment
• Execute effective root cause analyses of product issues with the goal of identifying the proper parts to be used and determining the appropriate solution
• Properly manage work orders (i.e. including all requested information based on assigned standard operating procedures)
• Properly manage service reports
• Participate in the feedback from the market process by giving structured and technically meaningful feedback on detected problems
• Contact customers to notify them of estimated times of arrival
• Escalate problems and reassign calls when appropriate
• Accurately report service data in line with assigned procedures
• Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.

About You

Ideally you are passionate about working out enthusiastic and proactive while also down-to-earth and ethical. You are exceptional at working in a team.

What you should bring:

• 1-2 years experience in a similar role
• Diploma / Degree in Electronics & communications or similar
• Mechanical / electronic engineering skills
• Ability to troubleshoot test repair and service technical equipment
• Knowledge and ability to work with mobile tools and applications
• Knowledge of IT networking is advantage
• Management of service orders
• Repair business expertise
• Management of client requests and complaints
• Transparency intellectually open mind and aptitude for teamwork

EEO

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age sex sexual orientation race religion or belief.

Discover your potential with a career at Technogym where work means loving what you do taking on challenges learning from others sharing a vision and making it come true