Service Contract Growth & Retention Specialist

Al Futtaim Private Company (LLC); Dubai; On-site; AED 201,000 - 268,000; Full time

Job summary

Al Futtaim Private Company (LLC) in Dubai is seeking a Service Contract Executive to manage activation, utilization, expiry and renewal of Service Maintenance Contracts. You will drive customer retention through targeted CRM activities, campaigns, and win-back programs, connecting with service-due and inactive customers to increase renewals and repeat visits.

You'll collaborate with Service Operations, CRM, Finance and branches to develop contract packages, monitor performance, and identify

Qualifications

• Bachelor’s degree in Business Administration, Automotive Management, or a related discipline.
• 3 to 4 years of relevant automotive Aftersales experience.
• Relevant experience in Service Maintenance Contracts, customer retention, CRM, or customer lifecycle activities.

Responsibilities

• Manage and coordinate Service Maintenance Contract activities including activation, eligibility, utilization, expiry and renewal.
• Identify contracts approaching expiry and support proactive customer engagement for renewals and extensions.
• Identify relevant upselling opportunities linked to Service Maintenance Contracts.
• Coordinate customer retention initiatives targeting service-due, overdue, inactive and lapsed customers.
• Support targeted win-back programs designed to reactivate customers.
• Contribute to the development of Service Maintenance Contract packages including service scope, maintenance intervals, parts and labour requirements, validity, eligibility and proposed pricing inputs.
• Coordinate retention campaigns, seasonal service initiatives and contract renewal campaigns.
• Work closely with Service Operations, CRM, Customer Engagement, Finance and branch teams to improve contract utilization and customer retention.
• Monitor campaign and contract performance to support continuous improvement.

Skills

CRM

Customer retention

Contract renewals

Upselling

Stakeholder coordination

Microsoft Excel

Education

Bachelor’s degree in Business Administration

Automotive Management

Tools

Dealer Management Systems

CRM systems

Job description

Al Futtaim Private Company (LLC) in Dubai is seeking a Service Contract Executive to manage activation, utilization, expiry and renewal of Service Maintenance Contracts. You will drive customer retention through targeted CRM activities, campaigns, and win-back programs, connecting with service-due and inactive customers to increase renewals and repeat visits.

You'll collaborate with Service Operations, CRM, Finance and branches to develop contract packages, monitor performance, and identify